Reservation Agent

2 days ago

Makati City, National Capital Region, Philippines H.I.S GLOBAL BUSINESS, INC. Full time ₱1,200,000 - ₱2,400,000 per year

Key Duties and Responsibilities:

  • Handle client requests by preparing price quotations and proposals for both domestic and international itineraries, ensuring all group-specific requirements are considered during booking.
  • Keep clients informed and represented on all terms and conditions throughout the group air process, including pre-ticketing, policies, reporting, and security procedures.
  • Manage accounts payables and receivables, coordinating with Finance to complete the reconciliation process and provide clients with accurate and detailed reconciliation documents.
  • Maintain professional and courteous client relations by delivering prompt, accurate responses to phone and email communications.
  • Accurately enter data throughout the lifecycle of an event using tools such as Meetings, Project Management, Reservations, and Time Tracking systems.
  • Plan and organize group travel efficiently, following established standards and paying close attention to detail in line with client parameters.
  • Stay up to date with supplier offerings and industry trends by attending team meetings and participating in onsite and offsite supplier presentations.
  • Collaborate with the Group Air team to meet client requirements, escalating client, supplier, or program issues to management proactively for timely resolution.

Requirements:

Minimum 4 years recent working experience as Air Groups Reservation Agent.

Fluent in French for professional business communication.


• Knowledgeable in airline terminology, codes, fare basis, airline rules and tariffs, airline passes, resource guides, books, and industry contacts


• Exceptional communication skills: verbal, written, presentation and consultative skills


• Experience working on a virtual team


• Strong domestic, trans border and international travel knowledge required


• The ability to work under pressure and effectively multi-task while maintaining professional rapport with customers is essential


• Necessary decisive and successful problem-solving skills


• Detail-oriented and high-level of accuracy


• Sabre experience required, AMADEUS an asset


• Advanced skills in Cvent and Microsoft Office Suite (including Excel) an asset


• Ability to travel to client events, as required


• Willing to work onsite in Makati.


• Willing to work any schedule (Holidays, Weekends, Day/Mid/Night Shift).

Benefits:

  • Night Shift Allowance
  • Yearly Performance Appraisal
  • Skill Set Appraisal
  • HMO & Group Life Insurance
  • Government-mandated (SSS, PHIC, and HDMF)
  • Annual Team Building Activities
  • Monthly Celebrations

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