Reservation Agent

10 hours ago

Makati City, National Capital Region, Philippines HIS Global Business Inc. Full time ₱25,000 - ₱300,000 per year

Key Duties and Responsibilities:

  • Responds to requests, prepares price quotations and proposals for domestic and international itineraries and processes bookings while considering all group specific details
  • Ensure client is informed of and represented in all terms and conditions before, during, and after the group air process including their pre-ticketing, policy, reporting, and security procedures
  • Confirm, process, and follow up with accounts payables and receivables to coordinate and complete the reconciliation process with Finance in order to provide customer with detailed and accurate reconciliation document
  • Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications
  • Accountable for entering data throughout the life of an event in the various technology tools such as Meetings, Project Management, Reservations and Time Tracking Technologies
  • Plan group travel effectively and efficiently through the established standards, and with meticulous attention to detail according to client provided parameters
  • Stay current with supplier and industry trends through attendance of team meetings and supplier onsite and offsite presentations
  • Works in conjunction with the Group air team to meet client defined meeting parameters and proactively escalating client, supplier, or program issues to management for timely resolution.

Requirements:

  • Minimum of 4 years' recent working experience as an Air Groups Reservation Agent
  • Proficient in airline terminology, codes, fare basis, airline rules and tariffs
  • Exceptional communication skills (verbal, written, presentation, consultative)
  • Experience collaborating in a virtual team environment
  • Strong domestic, transborder, and international travel knowledge
  • Ability to work under pressure and effectively manage multiple tasks while maintaining professional rapport with customers
  • Strong problem-solving skills with sound decision-making ability
  • Detail-oriented with high accuracy
  • Sabre experience required; Amadeus is an asset
  • Advanced skills in Cvent and Microsoft Office Suite (Excel proficiency preferred) are an asset
  • Ability to travel to client events, as required
  • Onsite role in Makati City
  • Flexible schedule availability, including holidays, weekends, and varied shifts (day, mid, or night), as required by business needs.

Benefits:

  • Night Shift Allowance
  • Yearly Performance Appraisal
  • Skill Set Appraisal
  • HMO & Group Life Insurance
  • Government-mandated (SSS, PHIC, and HDMF)
  • Annual Team Building Activities
  • Monthly Celebrations

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

  • Company events
  • Flexible schedule
  • Health insurance
  • Life insurance

Application Question(s):

  • Which of the following reservation (CR) and distribution (GD) systems do you have experience with?
  • What is your expected basic monthly salary?

Education:

  • Bachelor's (Preferred)

Experience:

  • Reservation agent: 4 years (Required)

Language:

  • English (Required)

Willingness to travel:

  • 100% (Preferred)

Work Location: In person

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