Reservations Agent

4 days ago

Makati City, National Capital Region, Philippines Canyon Hotels and Resorts Full time

The Reservations Agent is responsible for handling incoming inquiries, processing reservations, and providing exceptional customer service to guests or clients. This role ensures that all bookings are accurately recorded and that customer needs are met promptly and professionally.

Responsibilities

  • Respond to reservation inquiries by phone, email, or online platforms in a timely and courteous manner.
  • Process reservations accurately using the company's booking system.
  • Provide detailed information about rates, availability, promotions, and services.
  • Update and maintain reservation records, ensuring data accuracy and confidentiality.
  • Coordinate with other departments (e.g., Front Office, Sales, Operations) to confirm guest requirements and special requests.
  • Handle cancellations, modifications, and special booking arrangements according to company policy.
  • Assist in resolving customer concerns and complaints efficiently and professionally.
  • Promote and upsell room types, packages, or additional services when appropriate.
  • Prepare daily, weekly, or monthly reservation reports as required.

Qualifications

  • College graduate a degree in hospitality, tourism, or a related field is preferred.
  • Previous experience in reservations, customer service, or hospitality is an advantage.
  • Proficiency in reservation systems Opera, OTA extranet and Microsoft Office applications.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and organizational abilities.
  • Ability to multitask and work under pressure.
  • Customer-oriented with a positive and professional attitude.
  • Newly graduate may apply

  • Reservations Agent

    1 week ago

    Makati City, National Capital Region, Philippines Dusit Thani Manila Full time ₱300,000 - ₱450,000 per year

    We are looking for a Reservations Agent to join our team at Dusit Hotels & Resorts. This role is vital in ensuring an exceptional guest experience by managing room reservations efficiently, accurately, and professionally.Key Responsibilities:Handle incoming reservations via phone, email, chat, and other channelsConfirm bookings and ensure turnaround on...

  • Reservation Agent

    4 days ago

    Quezon City, National Capital Region, Philippines MicroSourcing Full time ₱250,000 - ₱450,000 per year

    Position:Reservation Agent (Fixed Term - 6 months)Location:Eastwood, Quezon CityWork Setup & Shift:Onsite | DayshiftWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.A...

  • Senior Reservations Agent

    1 week ago

    Marikina City, National Capital Region, Philippines Sales Rain Full time ₱400,000 - ₱600,000 per year

    KEY RESPONSIBILITIES:· Handles reservations calls (new booking, existing booking, enquiries, etc.) ensuring utilisation of and adherence to the Quality guidelines as required by Clients.· Ensure all guests are aware of operational policies – credit card, cancellations, car parking and check in/check out times, etc.· Handles arrivals check, final...

  • Hotel Reservations Spanish Agent

    4 days ago

    Makati City, National Capital Region, Philippines Peak Outsourcing, Inc. Full time ₱300,000 - ₱450,000 per year

    Job Overview:We are looking for highly motivated and customer-centric Hotel Reservations - Spanish Bilingual Agents to join our growing BPO team. As a key player in delivering exceptional service to our hotel clients, you will assist guests with reservations, bookings, inquiries, and support regarding hotel services and amenities. This role involves...

  • Reservations Supervisor

    2 days ago

    Makati City, National Capital Region, Philippines City Garden Grand Hotel Full time ₱390,000 - ₱420,000 per year

    Responsible for ensuring that the reservations team achieves or exceeds monthly sales targets. This individual will also ensure that our guests enjoy exceptional customer service and memorable experiences when visiting our properties.Supervises the reservations team, including, but not limited to: scheduling, training, coaching and reviewing the Reservation...

  • Flight Reservation Account Customer Service Agents

    4 days ago

    Quezon City, National Capital Region, Philippines Talent Outsourcing Channel Solutions Full time $2,000 - $3,000 per year

    About the role Join our team of Flight Reservation Account Customer Service Agents at Talent Outsourcing Channel Solutions' in Quezon City, Metro Manila. In this full-time role, you will be responsible for providing exceptional customer service to our clients, ensuring their flight booking and reservation needs are met efficiently and effectively.What...

  • Easy Flight Reservation

    4 days ago

    Makati City, National Capital Region, Philippines Sapient Global Full time ₱18,000 - ₱28,000 per year

    We are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.Job Responsibilities:Help customers with airline ticket bookings, seat reservations, and reservation modifications.Respond to questions about airline services, special assistance, and travel...

  • Customer Service Reservations Specialist

    1 week ago

    Makati City, National Capital Region, Philippines Global Virtuoso, Inc. Full time ₱30,000 - ₱60,000 per year

    The Customer Service Reservations Specialist is a key customer-facing role within a high-energy call center environment responsible for handling incoming calls, emails, and chats from customers and travel agents seeking to book luxury hotel rooms and cruises at high-end resorts across Fiji, French Polynesia, and Australia. Working collaboratively with team...

  • sales and reservation officer

    1 week ago

    Quezon City, National Capital Region, Philippines AMKOR TRAVEL AND TOURS INC. Full time ₱400,000 - ₱600,000 per year

    Qualifications & experienceSales and Reservation: 1 year (Required)Excellent knowledge of computer reservations systems, GDS systems ( Amadeus. Sabre) and e-traveling. – Must be fluent in both GDS. Issuing, changes, exchanges, phase 4's, etc.Fluency in English - Must have the ability to communicate via the phone in English, written and verbal.Strong...

  • CUSTOMER SERVICE RESERVATION SPECIALIST

    4 days ago

    Makati City, National Capital Region, Philippines Global Virtuoso Full time

    Position SummaryThe Customer Service Reservations Specialist is a key customer-facing role within a high-energy call center environment responsible for handling incoming calls, emails, and chats from customers and travel agents seeking to book luxury hotel rooms and cruises at high-end resorts across Fiji, French Polynesia, and Australia. Working...