reservation manager

2 weeks ago

Makati City, National Capital Region, Philippines CITY GARDEN GRAND HOTEL Full time ₱900,000 - ₱1,200,000 per year

About the role

As the Reservation Manager at City Garden Grand Hotel, you will play a crucial role in managing the hotel's reservation system and ensuring a seamless customer experience. Based in our vibrant Makati City location, this full-time position will see you overseeing all aspects of the reservation process, from managing room availability to liaising with guests and travel agents.

What you'll be doing

  • Manage the hotel's reservation system, ensuring optimal room availability and pricing
  • Handle all incoming reservation enquiries and bookings, providing exceptional customer service
  • Coordinate with the front desk, housekeeping, and other departments to ensure smooth check-in and check-out processes
  • Monitor and analyse reservation data to identify trends and optimise operations
  • Liaise with travel agents and other third-party booking platforms to drive occupancy
  • Supervise and train the reservation team, fostering a positive and productive work environment
  • Implement and maintain reservation-related policies and procedures
  • Contribute to the development and execution of the hotel's overall revenue management strategy

What we're looking for

  • Minimum 3 years of experience in a reservation management or front office role within the hospitality industry
  • Strong understanding of hotel reservation systems and revenue management practices
  • Excellent communication and interpersonal skills, with the ability to build relationships with guests and travel partners
  • Proficient in Microsoft Office suite, with the ability to analyse data and generate reports
  • A customer-centric approach and the ability to handle high-pressure situations with composure
  • Strong leadership and team management skills, with the ability to coach and mentor others
  • Fluency in English, with proficiency in other languages an advantage

What we offer

At City Garden Grand Hotel, we are committed to providing our employees with a supportive and engaging work environment. In addition to a competitive salary, we offer a range of benefits, including:

- Comprehensive health insurance coverage

- Generous annual leave allowance

- Opportunities for career development and training

- Discounts on hotel stays and dining

- A dynamic and collaborative work culture

About us

City Garden Grand Hotel is a renowned luxury hotel located in the heart of Makati City, Metro Manila. With a commitment to excellence and a passion for hospitality, we strive to deliver an exceptional experience to every guest who walks through our doors. Join our team and be a part of our continued success and growth.

Apply now for this exciting Reservation Manager opportunity at City Garden Grand Hotel.

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