Hotel Reservations Spanish Agent
4 days ago
Job Overview:
We are looking for highly motivated and customer-centric Hotel Reservations - Spanish Bilingual Agents to join our growing BPO team. As a key player in delivering exceptional service to our hotel clients, you will assist guests with reservations, bookings, inquiries, and support regarding hotel services and amenities. This role involves providing top-tier service while maintaining a positive and professional attitude.
Key Responsibilities:
- Handle inbound or outbound calls with hotel guests and potential customers.
- Assist with hotel reservations, cancellations, and modifications in a timely manner.
- Provide accurate information on hotel rates, availability, policies, and promotions.
- Resolve guest concerns and inquiries regarding hotel services and booking-related issues.
- Ensure customer satisfaction by delivering efficient and effective solutions.
- Process booking requests, modifications, and cancellations following company policies.
- Maintain accurate records of all customer interactions using CRM tools and other company systems.
Qualifications:
- Senior High school graduate.
- At least 1 year experience in a Spanish bilingual account
- Provide assistance with English and Spanish customers for bookings
- Excellent verbal and written communication skills.
- Strong problem-solving and critical thinking abilities.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Experience with hotel reservation systems (e.g., Opera, Amadeus, etc.) is an advantage.
- Flexibility to work various shifts including nights, weekends, and holidays.
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