Reservations Agent

4 days ago

Makati City, National Capital Region, Philippines The Hongkong and Shanghai Hotels Full time ₱300,000 - ₱500,000 per year

We are seeking a Reservations Agent to support the hotel Room Reservation operations in achieving the company's objectives, and be an integral part of our guest focused service.

Key Accountabilities

  • Ensure proper operation of all responsibilities of Reservations operations
  • To take and maintain up-to-date accurate reservation records, including records of any advance bookings and any cancellations
  • To handle telephone calls, emails and correspondence efficiently, always ensure that relevant standards and procedures are implemented and maintained
  • Communicate with all departments to create a guest centric experience

General Requirements

  • At least 1 year Room Reservation experience in a hotel setting
  • Knowledge of PMS / Shiji
  • Ability to work in a fast pace work environment
  • Excellent customer service skills
  • Bachelor's degree or equivalent hotel management course

We are delighted to receive your resume for further consideration. We anticipate a large number of applications and will communicate directly with suitable qualified applicants.

The Peninsula Manila​

Located in Makati City's bustling business district, The Peninsula Manila has epitomised luxury and sophistication in the Philippines for over 40 years. Known as the 'Jewel in the Capital's Crown,' it offers elegant rooms, renowned Filipino hospitality, and a stunning lobby. The hotel features award-winning dining, a top-rated bar, a fitness center, and a retail arcade. Recognised as "The Best Business Hotel in Manila" by readers of Business Traveller Asia-Pacific, "The Best Premium Hotel in the Philippines" by It also holds a spot in the Michelin Guide 2024.

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