Reservation Agent

4 days ago

Makati City, National Capital Region, Philippines H.I.S GLOBAL BUSINESS, INC. Full time ₱70,000 - ₱120,000 per year

Key Duties and Responsibilities:


• Responds to requests, prepares price quotations and proposals for domestic and international itineraries and processes bookings while considering all group specific details


• Ensure client is informed of and represented in all terms and conditions before, during, and after the group air process including their pre-ticketing, policy, reporting, and security procedures


• Confirm, process, and follow up with accounts payables and receivables to coordinate and complete the reconciliation process with Finance in order to provide customer with detailed and accurate reconciliation document


• Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications


• Accountable for entering data throughout the life of an event in the various technology tools such as Meetings, Project Management, Reservations and Time Tracking Technologies


• Plan group travel effectively and efficiently through the established standards, and with meticulous attention to detail according to client provided parameters


• Stay current with supplier and industry trends through attendance of team meetings and supplier onsite and offsite presentations


• Works in conjunction with the Group air team to meet client defined meeting parameters and proactively escalating client, supplier, or program issues to management for timely resolution.

Requirements:

Minimum 4 years recent working experience as Air Groups Reservation Agent


• Knowledgeable in airline terminology, codes, fare basis, airline rules and tariffs, airline passes, resource guides, books, and industry contacts


• Exceptional communication skills: verbal, written, presentation and consultative skills


• Experience working on a virtual team


• Strong domestic, trans border and international travel knowledge required


• The ability to work under pressure and effectively multi-task while maintaining professional rapport with customers is essential


• Necessary decisive and successful problem-solving skills


• Detail-oriented and high-level of accuracy


• Sabre experience required, AMADEUS an asset


• Advanced skills in Cvent and Microsoft Office Suite (including Excel) an asset


• Ability to travel to client events, as required


• Willing to work onsite in Makati.


• Willing to work any schedule (Holidays, Weekends, Day/Mid/Night Shift).

Benefits:

  • Night Shift Allowance
  • Yearly Performance Appraisal
  • Skill Set Appraisal
  • HMO & Group Life Insurance
  • Government-mandated (SSS, PHIC, and HDMF)
  • Annual Team Building Activities
  • Monthly Celebrations

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