OPTUS CoEX Voice Service

8 hours ago

Ayala Alabang, National Capital Region, Philippines 1ST DYNAMIC PERSONNEL RESOURCES Full time ₱20,000 - ₱30,000 per year

About the role

Are you passionate about delivering exceptional customer service and taking pride in your work? We are seeking an OPTUS CoEX Voice Service - Telco CSR / OPTUS Telesales Pilot - Telesales to join our team at 1ST DYNAMIC PERSONNEL RESOURCES' in the vibrant Alabang Muntinlupa City Metro Manila area. This full-time position will allow you to utilise your exceptional communication skills and drive to provide a world-class customer experience.

What you'll be doing

  1. Handle incoming calls from customers and provide professional, knowledgeable and empathetic support
  2. Assist customers with a wide range of enquiries, troubleshoot issues and provide solutions
  3. Process customer orders, upgrades and other transactions accurately and efficiently
  4. Maintain detailed records and documentation of all customer interactions
  5. Continuously improve your product knowledge and stay up-to-date with company policies and procedures
  6. Contribute to a positive team environment and support your colleagues as needed

What we're looking for

  1. Proven experience in a customer service or call centre role, ideally within the telecommunications industry
  2. Exceptional communication and interpersonal skills, with the ability to listen, empathise and provide solutions
  3. Strong problem-solving and decision-making abilities to handle complex customer queries
  4. Proficiency in data entry and the use of customer relationship management (CRM) systems
  5. A genuine passion for delivering exceptional customer service and a commitment to continuous improvement
  6. Flexibility to work in a fast-paced, dynamic environment and adapt to changing priorities

What we offer

At 1ST DYNAMIC PERSONNEL RESOURCES', we are committed to creating an environment where our employees can thrive. We offer a range of benefits and perks, including:

  1. Competitive remuneration and performance-based bonuses
  2. Comprehensive training and development opportunities to enhance your skills
  3. Flexible working arrangements to support work-life balance
  4. Health and wellness initiatives to support your overall wellbeing
  5. A positive, collaborative team culture and opportunities for career advancement

About us

1ST DYNAMIC PERSONNEL RESOURCES' is a leading provider of customer service and contact centre solutions in the Philippines. We are dedicated to delivering exceptional service to our clients and creating rewarding career opportunities for our employees. Join our team and be a part of our exciting journey

Apply now to become an OPTUS CoEX Voice Service - Telco CSR / OPTUS Telesales Pilot - Telesales at 1ST DYNAMIC PERSONNEL RESOURCES' in Alabang Muntinlupa City Metro Manila.

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