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High-Paying COEx Support

3 weeks ago

Ayala Alabang, National Capital Region, Philippines Top1Movers Worldwide Inc. Full time

About the role

We're looking for a high-performing Call Centre Executive (COEx) to join our customer service team at Top1Movers Worldwide Inc. in Muntinlupa City, Metro Manila. This is a full-time role where you'll be the frontline for our customers, providing exceptional support and ensuring their needs are met efficiently and effectively.

What you'll be doing

  • Handling inbound calls from customers and providing prompt and courteous assistance
  • Resolving customer inquiries and complaints in a timely and professional manner
  • Documenting customer interactions and maintaining detailed records
  • Identifying and escalating complex issues to the appropriate team members
  • Contributing to the continuous improvement of our customer service processes
  • Adhering to company policies, procedures, and quality standards

What we're looking for

  • Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and empathetic manner
  • Strong problem-solving and critical thinking skills to effectively address customer concerns
  • Ability to work well in a fast-paced, high-volume environment and maintain a positive, customer-centric attitude
  • Familiarity with customer service best practices and a commitment to delivering high-quality service
  • Prior experience in a call centre or customer service role is preferred, but not required

What we offer

  • Competitive salary and performance-based bonuses
  • Comprehensive health and dental insurance coverage
  • Opportunities for career advancement and professional development
  • Supportive and collaborative work environment
  • Fun and engaging team-building activities

About us

Top1Movers Worldwide Inc. is a leading provider of moving and logistics services, serving customers across the Philippines and around the globe. Our mission is to deliver exceptional service and an unparalleled customer experience, and we're looking for talented individuals like you to help us achieve our goals. Join our team and be a part of our exciting journey

Apply now and take the first step towards a rewarding career with Top1Movers Worldwide Inc.