OPTUS CoEX Voice Service

4 hours ago

Ayala Alabang, National Capital Region, Philippines 525 PRIMERA HUMAN RESOURCES SERVICES INC Full time ₱200,000 - ₱250,000 per year

About the role

We are seeking a driven and customer-focused Telco Customer Service Representative (CSR) to join our team. This is a full-time role based in Alabang, Muntinlupa City, Metro Manila. As the Telco CSR, you will be responsible for providing exceptional customer service to our clients in the telecommunications industry.

What you'll be doing

  1. Handling inbound customer calls and addressing a variety of enquiries and issues related to telecommunications products and services
  2. Providing accurate information to customers and resolving problems in a timely and efficient manner
  3. Upselling and cross-selling relevant products and services to customers
  4. Maintaining accurate records and documentation of customer interactions
  5. Adhering to company policies, procedures and service level agreements
  6. Contributing to the continuous improvement of customer service processes and practices

What we're looking for

  1. At least 1 year of experience in a customer service or call centre role, preferably in the telecommunications industry
  2. Strong communication and interpersonal skills, with the ability to effectively engage with customers
  3. Excellent problem-solving and decision-making abilities
  4. Proficiency in the English language, both written and verbal
  5. Familiarity with telecommunications products and services
  6. Ability to work in a fast-paced, target-driven environment
  7. Commitment to delivering exceptional customer service

What we offer

At 525 PRIMERA HUMAN RESOURCES SERVICES INC', we are dedicated to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits including:

  1. Comprehensive health insurance coverage
  2. Opportunities for career development and advancement
  3. Flexible working arrangements to support work-life balance
  4. Discounts on our telecommunications products and services
  5. A collaborative and inclusive company culture

About us

525 PRIMERA HUMAN RESOURCES SERVICES INC' is a leading provider of telecommunications services in the Philippines. With a focus on delivering exceptional customer experiences, we are committed to innovation, teamwork and continuous improvement. Join our dynamic team and be a part of our exciting journey.

Apply now to become our next Telco Customer Service Representative

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