CSR | Non Voice

2 weeks ago

Ayala Alabang, National Capital Region, Philippines LUMER UNIVERSAL MANAGEMENT SERVICES INC Full time

About the role

Lumer Universal Management Services Inc. is seeking a talented Customer Service Representative (Non-Voice) to join our dynamic team in Alabang, Muntinlupa City, Metro Manila. In this full-time role, you will be responsible for providing exceptional customer service and support to our valued clients through various non-voice communication channels.

What you'll be doing

  1. Respond to customer enquiries and requests via email, chat, and other non-voice platforms
  2. Provide accurate and timely information to customers, ensuring their needs are met efficiently
  3. Troubleshoot and resolve customer issues with a focus on delivering a positive customer experience
  4. Maintain detailed records of customer interactions and document resolutions
  5. Assist with the implementation of new customer service initiatives and processes
  6. Collaborate with cross-functional teams to enhance customer satisfaction

What we're looking for

  1. Excellent communication and interpersonal skills, with the ability to effectively interact with customers
  2. Strong problem-solving and critical thinking abilities to handle complex customer queries
  3. Proficient in using various customer service tools and software
  4. Experience in a customer service or call centre environment, preferably in a non-voice role
  5. Ability to work in a fast-paced environment and maintain a positive, professional demeanour
  6. Proven track record of delivering high levels of customer satisfaction

What we offer

At Lumer Universal Management Services Inc., we are committed to providing our employees with a supportive and rewarding work environment. As a member of our team, you can expect:

  1. Competitive salary and incentive-based compensation
  2. Opportunities for career growth and professional development
  3. Comprehensive health and wellness benefits
  4. Collaborative and inclusive company culture
  5. Work-life balance initiatives, including flexible work arrangements

About us

Lumer Universal Management Services Inc. is a leading provider of outsourced business solutions, specialising in customer service, call centre operations, and business process management. With a strong presence in the Philippines, we partner with clients across various industries to deliver exceptional services and help them achieve their business objectives.

Interested in joining our team? Apply now and be part of our growing success story.

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