Voice Services Associate

1 day ago

Ayala Alabang, National Capital Region, Philippines ADEC Innovations Full time

Under the supervision of the Line Leader, the Voice Services Associate handles communication with clients, vendors, business partners, and sales leads through phone calls and emails. The role focuses on verifying, updating, and processing information accurately based on client standards and project guidelines.

Key Responsibilities

  • Contact clients or partners via calls and emails to confirm, update, and validate required information.
  • Enter verified details into client-provided systems following specific project instructions.
  • Perform follow-ups to ensure that all information requests or orders are completed within the required turnaround time.
  • Escalate unclear instructions, data inconsistencies, or system issues to immediate supervisors for proper resolution.
  • Report technical problems, such as system or network errors, promptly to maintain smooth operations.
  • Participate in training sessions, orientations, and other company-led programs necessary to enhance skills and meet project or client requirements.
  • Adhere to all company policies, procedures, and code of conduct at all times.

Qualifications

  • Completed at least two (2) years of college in any field.
  • Strong verbal and written communication skills.
  • At least 6 months CSR experience handling voice accounts.
  • Willing to work onsite, on shifting schedules, including weekends and holidays as necessary.

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Job Type: Full-time

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Free parking
  • Health insurance
  • Life insurance
  • Paid training

Ability to commute/relocate:

  • Muntinlupa: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • CSR experience handling voice accounts: 1 year (Preferred)

Work Location: In person

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