CSR (Voice & Non-Voice) | 29,000 package | Only 2 interviews

1 week ago

Ayala Alabang, National Capital Region, Philippines LGH INTERNATIONAL SERVICES INC Full time

About the role

We are seeking a customer service professional to join our dynamic team at LGH INTERNATIONAL SERVICES INC' as a Customer Service Representative (CSR). In this full-time role, you will be responsible for providing exceptional customer service through both voice and non-voice channels, ensuring our clients' needs are met with the utmost care and efficiency.

What you'll be doing

  • Handling inbound and outbound customer calls, emails, and other communication channels to address customer inquiries, concerns, and requests
  • Providing accurate and timely information to customers, resolving issues, and escalating complex matters as needed
  • Actively listening to customers, demonstrating empathy, and offering solutions to enhance their overall experience
  • Maintaining accurate records and documentation of all customer interactions
  • Contributing to the continuous improvement of customer service processes and procedures
  • Collaborating with cross-functional teams to ensure seamless service delivery

What we're looking for

  • At least 1 year of experience in a customer service or call centre environment
  • Excellent communication and interpersonal skills, with the ability to build rapport and provide a positive customer experience
  • Strong problem-solving and critical thinking abilities to effectively address customer needs
  • Proficiency in the use of computer systems and software, including customer relationship management (CRM) tools
  • Flexibility to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously
  • A passion for providing exceptional customer service and a commitment to continuous learning and improvement

What we offer

At LGH INTERNATIONAL SERVICES INC', we are committed to creating a supportive and rewarding work environment for our employees. In addition to a competitive salary of 29,000, we offer a range of benefits, including:

  • Comprehensive health insurance coverage
  • Opportunities for career development and advancement
  • Flexible work arrangements to support work-life balance
  • Employee wellness programs and social activities
  • Discounts on select products and services

About us

LGH INTERNATIONAL SERVICES INC' is a leading provider of customer service solutions, serving a diverse range of industries. Our mission is to deliver exceptional service and support to our clients, and we are committed to fostering a culture of innovation, collaboration, and continuous improvement. Join our growing team and be a part of our success story.

Apply now to start your journey with LGH INTERNATIONAL SERVICES INC'

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