Voice Services Associate

2 days ago

Ayala Alabang, National Capital Region, Philippines ADEC Innovations Full time

The Voice Service Associate (VSA2) works under the supervision of the Supervisor and collaborates directly with onshore clients to manage order-related tasks. This includes handling items in the client's order queue, conducting follow-up communication via voice and email for new and existing orders, accessing third-party client portals for necessary information, updating orders through client-provided applications, and coordinating directly with onshore partners to ensure smooth and timely order fulfillment.

DUTIES AND RESPONSIBILITIES

  • Handles day-to-day communication and coordination directly with clients, business partners, and third-party customers. Managing incoming requests from the Client's Order.
  • Management Queues, verifying requirements, and ensuring timely and accurate order fulfillment in the absence of traditional on-site leadership.
  • Conducts follow up calls and emails to ensure order status and requests are processed within specific turnaround time.
  • Retrieve data from 3rd party client portals and update / inputs client supplied applications in accordance with project specifications.
  • Raises queries for any unclear instructions and informs client and Supervisor of any discrepancies and problems encountered while doing the assigned task to make certain that all deliverables are completed accurately and properly.
  • Reports on all issues encountered with client-supplied applications and machine/network breakdown to Client and Supervisor on a timely manner for a seamless production.
  • Attends and completes training courses, project orientations, job-related training, and/or other company-initiated training when applicable and necessary to fulfill satisfactory needs of the department and clients adhering to the specific terms and conditions indicated in the signed contract/training agreement.
  • Ensures compliance to company rules and regulations.

JOB REQUIREMENTS

  • Completed at least two years of college in any field.
  • At least 1 year CSR experience handling voice accounts.
  • Location Requirement: Temporary WFH. Candidates must be residing near or within the Alabang area.

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Job Type: Full-time

Benefits:

  • Additional leave
  • Company events
  • Health insurance
  • Life insurance
  • Paid training

Ability to commute/relocate:

  • Alabang: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • CSR experience handling voice accounts: 1 year (Preferred)

Work Location: In person

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