Pure Non-Voice Alabang OPENHOUSE
2 days ago
About the role
E-WORLD STAFFING SERVICES' is looking for highly motivated and customer-oriented individuals to join our team in Alabang Muntinlupa City Metro Manila as a Pure Non-Voice Customer Service Representative. This is a full-time position that offers the opportunity to work in a dynamic and collaborative environment, providing exceptional customer service and support.
What you'll be doing
- Providing outstanding customer service and support via non-voice channels such as email, chat, and social media
- Responding to customer inquiries, concerns, and requests in a timely and efficient manner
- Troubleshooting and resolving customer issues using your strong problem-solving skills
- Maintaining detailed records and documentation of customer interactions
- Continuously improving your product knowledge and customer service skills to better assist customers
- Collaborating with cross-functional teams to enhance the overall customer experience
What we're looking for
- Strong customer service and communication skills, with the ability to engage with customers in a friendly and professional manner
- Excellent written communication skills, with the ability to articulate information clearly and concisely
- Proficient in using computer and software applications, including email, chat, and customer relationship management (CRM) tools
- Demonstrated problem-solving and critical thinking skills to effectively address customer concerns
- Ability to work in a fast-paced, high-volume environment and prioritize tasks effectively
- Passion for delivering exceptional customer experiences and a commitment to continuous improvement
What we offer
- Competitive salary and attractive benefits package
- Opportunities for career growth and professional development
- Collaborative and supportive work environment
- Flexible work arrangements and work-life balance initiatives
- Comprehensive training and ongoing coaching to ensure your success
About us
E-WORLD STAFFING SERVICES' is a leading provider of customer service solutions, dedicated to delivering exceptional service and support to our clients. With a strong focus on innovation and employee development, we strive to create a dynamic and rewarding work environment for our team. Join us and be a part of our success story
Apply now for this exciting opportunity
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