Assistant Front Office Manager

23 hours ago

Quezon City, National Capital Region, Philippines ALINO HOTELS Full time ₱300,000 - ₱450,000 per year

Company Description

At ALINO HOTELS, we believe in the power of the little things—a warm smile, a thoughtful gesture, or a familiar seat at breakfast. Our philosophy of Filipino hospitality focuses on mastering the basics—attentive service, clean and comfortable environments, and genuine care—and elevating them to an art form. We aim to foster lasting connections with our guests, creating a warm and welcoming atmosphere where they feel cared for like family. This enduring hospitality philosophy ensures a consistently exceptional experience for all our guests.

Role Description

This is a full-time on-site role for an Assistant Front Office Manager located in Quezon City. The Assistant Front Office Manager will be responsible for overseeing front office operations, managing office administration tasks, ensuring customer satisfaction, and delivering excellent customer service. Daily tasks include supervising front desk staff, handling guest inquiries and complaints, assisting with check-ins and check-outs, and maintaining communication between departments to ensure smooth operations.

Qualifications

  • Strong skills in Office Administration and Front Office operations
  • Commitment to Customer Satisfaction and Customer Service excellence
  • Exceptional Communication skills
  • Prior experience in a hospitality or hotel setting is beneficial
  • Ability to work effectively in a team and motivate staff
  • Excellent problem-solving and multitasking abilities
  • Proficiency with hotel management software and office productivity tools
  • Bachelor's degree in Hospitality Management, Business Administration, or related field is an advantage

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