Front Office Associate
2 days ago
Company Description:
Nestled in the chic and comfortable neighborhood of Legazpi Village, Makati, KL Tower stands as one of the quality hotels near Greenbelt, offering an unmatched locale experience. With well-equipped meeting rooms and a versatile events place, we're strategically positioned near business centers and lifestyle destinations.
Role Description:
Responsible for speedy and accurate checking in and out of the guests, ensuring details are documented in the guest folio and front office system; knowledge of products and services; maintains and updates guests' history in the database; collaboration with housekeeping, maintenance, and manages complaints.
Job Responsibilities:
- Facilitates smooth guest check-in and check-out while ensuring excellent customer service.
- Manages reservations, guest records, and cashiering transactions accurately.
- Coordinates with other departments for seamless guest experience and issue resolution.
- Provides information, handles inquiries, and promotes hotel services and amenities.
- Ensures compliance with front office procedures, security, and financial policies.
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