Front Office Associate

3 days ago


Makati City, National Capital Region, Philippines KL Serviced Residences managed by HII Full time ₱250,000 - ₱350,000 per year

Company Description:

Nestled in the chic and comfortable neighborhood of Legazpi Village, Makati, KL Tower stands as one of the quality hotels near Greenbelt, offering an unmatched locale experience. With well-equipped meeting rooms and a versatile events place, we're strategically positioned near business centers and lifestyle destinations.

Role Description:

Responsible for speedy and accurate checking in and out of the guests, ensuring details are documented in the guest folio and front office system; knowledge of products and services; maintains and updates guests' history in the database; collaboration with housekeeping, maintenance, and manages complaints.

Job Responsibilities:

  • Facilitates smooth guest check-in and check-out while ensuring excellent customer service.
  • Manages reservations, guest records, and cashiering transactions accurately.
  • Coordinates with other departments for seamless guest experience and issue resolution.
  • Provides information, handles inquiries, and promotes hotel services and amenities.
  • Ensures compliance with front office procedures, security, and financial policies.

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