Front Office Associate

2 weeks ago

Makati City, National Capital Region, Philippines Y2 Residence Hotel, Makati Full time ₱180,000 - ₱270,000 per year

Guest Relations

  • Ensure efficient check-in/out while maintaining accurate guest records.
  • Maintain and update guest history and marketing database.
  • Handle master folios, key management, and security compliance.
  • Coordinate with Bell Service for smooth luggage handling and transport.
  • Upsell rooms, outlets, and hotel facilities.
  • Manage guest inquiries and ensure seamless service delivery.

Concierge & Business Center Services

  • Provide business center assistance and amend guest booking preferences.
  • Knowledgeable about airline frequent flyer programs and hotel services.
  • Offer directions and recommendations for local attractions and services.

Cashiering

  • Perform cashier functions, balance shift transactions, and handle foreign exchange.
  • Process guest charges, maintain float funds, and ensure billing accuracy.
  • Adhere to financial policies and cashiering procedures.

Conflict Resolution & Complaint Management

  • Address guest complaints and escalate unresolved issues to supervisors.
  • Maintain strong coordination between Front Office and other hotel departments.

Additional Responsibilities

  • Comply with hotel policies and assist with reservations.
  • Handle telephone operations and manage guest records.
  • Ensure the security of hotel funds and properties.
  • Attend briefings, training, and perform other assigned duties.

Job Types: Full-time, Permanent

Pay: Php25, Php35,000.00 per month

Benefits:

  • Free parking

Ability to commute/relocate:

  • Makati: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Experience:

  • Front Office: 1 year (Preferred)

Work Location: In person

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