AU RTO Student Engagement Officer

16 hours ago

Quezon City, National Capital Region, Philippines PeoplePartners Inc Full time ₱250,000 - ₱500,000 per year

This is a remote position.

AU RTO Student Engagement Officer (Remote)
Background
  • We're partnering with one of our amazing clients in Australian vocational education to find a Student Engagement Officer who's all about connection. You'll be the friendly face (or voice) making sure students feel supported from the moment they start, and the steady hand guiding them through their learning journey.
About the Role
  • This isn't just about admin (though you'll need to be great at that too). It's about building trust, encouraging engagement, and helping students stay on track with their studies. You'll use systems like Cloud Assess, aXcelerate, and similar platforms to monitor progress — but it's your people-first approach that will make the real difference.
Your Key Responsibilities:
  • Welcome and onboard students across diverse backgrounds.
  • Guide students in navigating learning systems with ease.
  • Spot students at risk and step in early with support.
  • Monitor dashboards, overdue assessments, and engagement reports.
  • Keep student records tidy and compliant.
  • Escalate academic issues to the right coordinators when needed.
Requirements About YOU
  • A true people person with warmth, patience, and energy.
  • Strong communicator who can connect with anyone.
  • Detail-oriented but never loses sight of the big picture: student success.
  • Proactive and organized — you don't wait for problems to escalate.
  • Comfortable working remotely while staying collaborative.
About YOUR Work History
  • Solid admin or customer service background.
  • Alternatively, experience in student support (education sector preferred).
  • Familiar with Cloud Assess, aXcelerate, or similar systems.
  • Proven ability to juggle competing priorities without breaking a sweat.
About the Culture YOU Thrive In
  • Open, supportive, and never too formal.
  • Collaboration over hierarchy, with space for your ideas.
  • Direct feedback, shared wins, and plenty of team spirit.
  • A good laugh is part of the day.
Key Responsibilities YOU Can't Wait to Do
  • Checking dashboards and spotting who needs help.
  • Making onboarding smooth for every student.
  • Turning disengagement into re-engagement.
  • Reporting with accuracy and insight.
How YOU Will Be Measured
  • Timeliness of onboarding and initial contact.
  • Accuracy of data entry and reporting.
  • Student retention and reduced disengagement.
  • Positive feedback from students and managers.
When & Where YOU Will Work
  • Remote, Philippines-based.
  • Mon–Fri, 8am–5pm PHT (1-hr lunch).
If you're ready to support students and bring your personality to work, apply now — we'd love to meet you.

Benefits
  • Permanent Work-from-home setup
  • Company-provided equipment
  • Secondary Wi-Fi Modem
  • 21 Leave Credits Annually - Leave benefits begin on Day 1.
  • 100% conversion of UNUSED leave credits
  • HMO on Day 1
  • 13th Month Pay
  • Monthly Gift Voucher
  • Milestone Tokens (Birthday/Anniversary/Christmas).
  • A Life Beyond the Screen #WorkLifeBalance.
  • Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.

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