AU RTO Student Support Officer

2 days ago

Quezon City, National Capital Region, Philippines PeoplePartners Inc Full time ₱60,000 - ₱80,000 per year

This is a remote position.

AU RTO Student Support Officer (Remote)
Background
  • At PeoplePartners, we're looking for a sharp and detail-obsessed AU RTO Student Support Officer to support one of our trusted clients—a leading training provider. This role is all about keeping student records watertight, compliance standards met, and data flowing smoothly.
About the Role
  • If ticking boxes, double-checking data, and ensuring compliance gets you buzzing, this role is for you. You'll work remotely from the Philippines, supporting Australian training operations with critical admin and reporting.
Your Key Responsibilities:
  • Process training contracts & course enrolments with accuracy.
  • Check and correct student documentation before submission.
  • Maintain complete & compliant student files in VETtrak.
  • Record assessment outcomes as provided by trainers.
  • Keep registers, databases & spreadsheets up to date.
  • Deliver admin tasks with the broader team, ensuring deadlines are met.
Requirements About YOU
  • You've got at least 2 years' admin experience.
  • Strong English (written & spoken) — you communicate clearly and professionally.
  • Tech-savvy with MS Office + student management systems (VETtrak is a bonus).
  • Compliance-minded — you know details matter and aren't afraid to speak up if something's off.
  • Reliable, approachable, and able to work both independently & in a team.
About YOUR Work History
  • Background in RTO, training, or education admin preferred.
  • Proven record of handling data-heavy tasks.
  • Comfortable balancing multiple deadlines at once.
About the Culture YOU Thrive In
  • Detail-first, structured, and organised.
  • Collaborative but independent when needed.
  • Focused on accuracy, timelines, and compliance delivery.
Key Responsibilities YOU Can't Wait to Do
  • Make sure every file and record is clean, correct, and audit-ready.
  • Flag issues early and proactively fix them.
  • Keep the systems and compliance trail flawless.
How YOU Will Be Measured
  • Accuracy of records and data entry.
  • Compliance with state and federal contract standards.
  • Timeliness of task completion.
  • Contribution to smooth admin operations.
When & Where YOU Will Work
  • PH-based remote role.
  • Day-shift (AEST) | Monday–Friday.
Love data, order, and precision? Apply now and help keep student success running on schedule.

Benefits
  • Permanent Work-from-home setup
  • Company-provided equipment
  • Secondary Wi-Fi Modem
  • 21 Leave Credits Annually - Leave benefits begin on Day 1.
  • 100% conversion of UNUSED leave credits
  • HMO on Day 1
  • 13th Month Pay
  • Monthly Gift Voucher
  • Milestone Tokens (Birthday/Anniversary/Christmas).
  • A Life Beyond the Screen #WorkLifeBalance.
  • Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.

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