AU RTO Senior Student Support Officer | ZR_978_JOB

1 week ago

Quezon City, National Capital Region, Philippines PeoplePartners Inc Full time ₱70,000 - ₱120,000 per year

This is a remote position.

AU RTO Senior Student Support Officer

Background
  • At PeoplePartners, we're hiring for one of our outstanding clients—an Australian RTO dedicated to delivering quality education and compliance excellence. They're looking for a Senior Student Support Officer who thrives on structure, accuracy, and ensuring students stay on track from enrolment to completion.
About the Role
  • This role is about precision, process, and accountability. You'll be the frontline for student administration, enrollments, compliance, and progression tracking. Every detail matters—and your expertise will keep systems accurate, contracts compliant, and learners supported.
Your Key Responsibilities:
  • Process and verify enrollments, documentation, and eligibility checks.
  • Maintain VETtrak and LMS with accurate, up-to-date student data.
  • Set up invoicing, payment plans, and logins correctly the first time.
  • Track student progression, completions, and compliance deadlines.
  • Monitor "at risk" students, escalate issues, and manage interventions.
  • Administer extension, suspension, and withdrawal processes with accuracy.
  • Ensure compliance with RTO standards across student services.
  • Issue satisfaction surveys, collate data, and report findings.
  • Provide clear, timely updates to students and internal teams.
Requirements About YOU
  • 5+ years of student support or administration experience in an RTO.
  • Advanced user of VETtrak or other student management systems.
  • Strong understanding of RTO compliance standards & processes.
  • Excellent English communication—written and verbal.
  • Organized, proactive, and unafraid to escalate issues early.
  • Equally strong in customer service and record-keeping.
About YOUR Work History
  • Experience in student enrollments, progression, and compliance reporting.
  • Proven ability to manage competing deadlines with accuracy.
  • Strong background in LMS and data management.
About the Culture YOU Thrive In
  • Compliance and deadlines are non-negotiable.
  • You're part of a collaborative, professional admin team.
  • Detail, accuracy, and accountability are your strengths.
  • You value doing things right—every time.
Key Responsibilities YOU Can't Wait to Do
  • Keep records and reporting audit-ready.
  • Deliver smooth student administration with zero errors.
  • Support training operations through reliable, compliant processes.
How YOU Will Be Measured
  • Accuracy and compliance of student records.
  • Timely completion of enrollments and reporting.
  • Reliability in supporting both students and internal teams.
When & Where YOU Will Work
  • Remote, PH-based.
  • Monday–Friday | (Day-Shift) AEST.
Ready to make compliance your superpower? Apply today and be the backbone of student success and RTO compliance.

Benefits
  • Permanent Work-from-home setup
  • Company-provided equipment
  • Secondary Wi-Fi Modem
  • 21 Leave Credits Annually - Leave benefits begin on Day 1.
  • 100% conversion of UNUSED leave credits
  • HMO on Day 1
  • 13th Month Pay
  • Monthly Gift Voucher
  • Milestone Tokens (Birthday/Anniversary/Christmas).
  • A Life Beyond the Screen #WorkLifeBalance.
  • Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.

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