Customer Service Representative

5 days ago

Makati City, National Capital Region, Philippines Talent Outsourcing Channel Solutions Full time ₱150,000 - ₱250,000 per year
  • Respond promptly and professionally to customer inquiries and requests via email, chat, and other non-voice channels
  • Troubleshoot and resolve customer issues effectively, while providing a positive customer experience
  • Accurately document customer interactions and maintain detailed records
  • Collaborate with cross-functional teams to ensure the successful resolution of customer concerns
  • Identify opportunities for process improvement and provide feedback to enhance the customer service experience
  • Adhere to all company policies, procedures, and quality standards

What We're Looking For

  • Proven experience in a customer service or call centre role, preferably in a non-voice capacity
  • Completed 2nd year college with no back subjects + Has work experience but not BPO; or NO BPO EXPERIENCE
  • HS/SHS Graduate and above + 6 mos. and up
  • Excellent written communication and problem-solving skills
  • Strong attention to detail and the ability to multitask in a fast-paced environment
  • Proficiency in English, both written and verbal
  • Familiarity with customer relationship management (CRM) software or similar tools
  • A team-oriented mindset and a commitment to providing exceptional customer service

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