Customer Service Representative

2 weeks ago

Pavia P, Philippines IGT Solutions Full time ₱140,000 - ₱180,000 per year

About the role

Are you passionate about delivering exceptional customer service? If so, we have an exciting opportunity for a Customer Service Representative (Airline Account) to join our dynamic team at IGT Technologies Philippines Inc. in Pavia Iloilo.

What you'll be doing

  • Handling inbound calls from customers, addressing their inquiries, and resolving their issues in a timely and professional manner
  • Providing product information and recommendations to assist customers in making informed decisions
  • Documenting customer interactions and maintaining accurate records in our customer relationship management (CRM) system
  • Escalating complex issues to the appropriate team or supervisor when necessary
  • Participating in ongoing training and development to continuously improve your knowledge and customer service skills
  • Adhering to company policies, procedures, and quality standards to ensure a consistent customer experience

What we're looking for

  • College Graduate (With/without BPO Experience)
  • or 2nd year College Undergraduate with 6 months of BPO Experience
  • Strong communication and interpersonal skills, with the ability to listen and empathise with customers
  • Excellent problem-solving and critical thinking skills to effectively address customer inquiries and concerns
  • Proficiency in English, both written and verbal
  • Ability to work in a fast-paced, dynamic environment and adapt to changes in a positive manner
  • Commitment to providing outstanding customer service and a genuine desire to help others

What we offer

  • Life Insurance & HMO on Day 1
  • Competitive salary and incentives
  • Convertible Leave Credits
  • Holiday and Overtime Pay
  • Non-toxic and stable account
  • Friendly environment
  • Express Virtual Application Process
  • Career Advancement Opportunities
  • Be part of one of the largest travel companies in the world

About us

IGT Technologies Philippines Inc. is a leading provider of technology solutions and services to the global travel and hospitality industries. With a strong focus on innovation and customer satisfaction, we are committed to delivering excellence in all that we do. Join our team and be a part of our exciting journey as we continue to shape the future of the industry.

Job Type: Full-time

Pay: Php14, Php18,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Work Location: In person

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