Site IT Supervisor

13 hours ago

Taguig, National Capital Region, Philippines TotalEnergies Global Services Philippines Inc Full time ₱1,200,000 - ₱2,400,000 per year

TotalEnergies Global Services Philippines is currently recruiting for Site IT Supervisor

The analyst is expected to perform the following key activities:

  • Provide management and support of Microsoft Office, Office 365, and common productivity applications. including but not limited to: Outlook, Word, Excel, Powerpoint and OneNote, Sharepoint, Power BI, Microsoft Teams
  • Provide Level 1 and Level 2 support of LAN, WAN accesses, TOIP, VM, networks and local servers to TGSP users
  • Work closely with other TGITS support functions for supporting desktop Infrastructure in case of any incident or change management schedules
  • Troubleshooting the users' applications : ERP, SAP system and business client, File and Print service management
  • Perform basic administration of ServiceNow Ticketing System
  • Track incident and service request tickets through internal ticketing system - ServiceNow ITSM - and provide timely resolution and updates according to agreed service level set up by the organization
  • Adhere to internal process such as Change Management, Incident management, and comply with standards for creating and storing related documentation
  • Setup and operate audio visual equipment for trainings, presentations and meetings
  • Consistently share information on best practices and technology trends and gives recommendation on best practices for business operations.
  • Supports the conduct of audit on systems and performance review and makes recommendations for changes, as necessary.
  • Works with cross functional teams to ensure the smooth delivery of the project and operations
  • Keep updated with the new technology, trends and changes involved in corporate systems, tools, etc

Qualifications/Experience Required:

  • With a Bachelor Degree in Computer Science or any IT related course
  • Minimum of 5 years experience in IT support and has IT team supervision experience
  • knowledge of Windows 10 OS and Window Desktop Applications, of computer hardware including desktop PCs, laptops, mobile devices and servers; and basic networking concepts including wireless and LAN
  • Skills: good Windows and telecom protocols technical skills, understanding of IT IS applications troubleshooting methods, good English communication skills are required (spoken and written)
  • Competencies: client-orientation, problem-solving, planning & organizing, results orientation, effective communication
  • Amenable to work in BGC, Taguig

Job Types: Full-time, Permanent

Work Location: Hybrid remote in Taguig

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