Team Leader/Supervisor
23 hours ago
Team Leader/Supervisor
Work Setup: 100% Onsite
Work Locations: McKinley West, Taguig or SM MOA Complex, Pasay
Work Schedule: Australian Business Hours
About the Role:
We are looking for an experienced Team Leader to oversee and motivate a high-performing Contact Center team. The successful candidate will be responsible for ensuring service excellence, meeting performance targets, and fostering a positive and engaging work environment. You will provide guidance, mentorship, and performance feedback to agents, while also identifying opportunities to improve team productivity and customer satisfaction.
Qualifications:
Minimum 7 years of Customer Service experience
At least 3 years of Team Lead experience in a Contact Center environment
Strong leadership, coaching, and performance management skills
Excellent communication and stakeholder management abilities
Proven ability to motivate and develop a team toward achieving KPIs and quality standards
Job Types: Full-time, Permanent
Benefits:
- Health insurance
Experience:
- Customer service: 7 years (Required)
- Team Lead: 3 years (Required)
Work Location: In person
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