QA Supervisor

1 week ago

Taguig, National Capital Region, Philippines ALLDIGI TECH MANILA, INC. (AMI) Full time ₱900,000 - ₱1,200,000 per year

Responsibilities:

  • Provides coaching and mentoring to agents in order for them to improve on their performance
  • Performs Monitoring and provides feedback to the Management Team and to the Client
  • Lead a team of Quality Analysts
  • Participates and coordinates in Quality Calibration Sessions with the clients and the management team

Qualifications:

  • Candidate must at least be a high school graduate, senior high school graduate, associate graduate, and/or college level
  • Candidate must have at least two years of experience as a QA Supervisor in a BPO company
  • Excellent communication skills, both in written and verbal
  • Must be willing to work on a shifting schedule and work on-site in McKinley, Taguig.

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