Site Engineer

1 week ago

Taguig, National Capital Region, Philippines Prime@ Technology Specialists, Inc. Full time ₱120,000 - ₱240,000 per year
  • Provide on-site technical support for the configuration, installation, use and troubleshooting of Multifunction Printer Devices at customer sites
  • Respond to customer support requests and ensure they are resolved quickly, accurately, and professionally (escalate problems as needed)  Ensure timely and effective delivery of technical support services in compliance with service level agreement defined with customer
  • Diagnose and resolves hardware and software problems
  • Provide training to end-user for troubleshooting or device functionality
  • Conduct preventive maintenance on Multifunction Printer Devices as scheduled
  • Manage supplies inventory – toners, kits, parts – and ensure accurate and up-to-date reports
  • Coordinate with services team and supervisor for daily activities, ticket closure, escalations
  • Deliver exceptional customer service and maintain positive customer relationship
  • Prepare weekly reports on daily activities and repair cases
  • Develop improvement initiatives and proposes new ideas to solve and complete tasks
  • Leverage all available documentation, best practices, knowledge-based articles and other vehicles to assist customers
  • Maintain technical competence by keeping abreast of certifications, attending training.

Qualification:

  • Candidate must possess a Bachelor's/College Degree in Computer Science/ Information Technology/ Engineering or equivalent
  • Minimum of 2-3 years related work experience is preferred but not required
  • Fresh graduates are encouraged to apply
  • With average written and verbal communication skills
  • With certified training and service experience with any printer or copier vendor is an advantage
  • Knowledgeable in laptop / desktop (hardware/software) and printer troubleshooting

Work Schedule:

  • Monday to Friday: 8:30am-5:30pm | Saturday: 8:30am-12:00pm

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Work Location: In person

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