Front Office Assistant Manager

4 days ago


Tambo, Philippines Wyndham Garden Manila Full time ₱1,200,000 - ₱2,400,000 per year

Oversees daily hotel front desk operations, supports the Front Office Manager, and ensures high guest satisfaction by managing staff, handling guest inquiries, and optimizing check-in/check-out procedures. Key responsibilities include supervising staff, managing schedules, resolving guest issues, maintaining operational standards, and assisting with administrative and financial tasks, such as budget monitoring. This role requires strong leadership, problem-solving, and communication skills to lead the front office team and provide a seamless guest experience.

Key Responsibilities

  • Guest Services: Ensure prompt and personalized guest recognition, manage the entire guest journey from check-in to check-out, and resolve guest complaints and issues effectively.
  • Staff Management: Supervise front desk staff, train and coach them on service standards, create and manage staff schedules, provide performance feedback, and foster a positive team environment.
  • Operational Oversight: Monitor daily operations, maintain the cleanliness and security of the front office area, oversee cash and billing processes, and ensure compliance with company and industry standards.
  • Administrative Support: Assist the Front Office Manager with administrative tasks, help prepare operating and manpower budgets, track financial expenses, and maintain accurate records and reports.
  • Coordination: Collaborate with other hotel departments, such as housekeeping, sales, and maintenance, to ensure smooth operations and guest satisfaction.

Key Skills

  • Leadership & Communication: Ability to lead, motivate, and communicate clearly with staff and guests.
  • Problem-Solving: Aptitude for resolving guest issues and operational challenges in a level-headed manner.
  • Organizational Skills: Strong ability to prioritize tasks, manage schedules, and maintain an organized front office environment.
  • Financial Acumen: Experience with cash handling, credit card processing, and monitoring financial aspects of the operation.
  • Customer Service: A dedication to providing exceptional guest experiences and ensuring high levels of guest satisfaction.

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company Christmas gift
  • Employee discount
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Staff meals provided

Work Location: In person



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