Front Office Supervisor

2 weeks ago

Tambo P, Philippines Wyndham Garden Manila Full time ₱300,000 - ₱600,000 per year

Oversees daily front desk operations in a hospitality with 2-3 years in hospitality industry managing staff, ensuring exceptional guest service, and handling inquiries and issues. Key duties include training and scheduling staff, supervising check-ins/check-outs, resolving complaints, managing billing, maintaining supplies, and ensuring adherence to company policies. Essential skills include strong leadership, customer service, communication, and the ability to work efficiently in a fast-paced environment. Key Responsibilities

  • Staff Management:Train, coach, and schedule front office staff, acting as a role model for service standards.
  • Guest Services:Handle guest inquiries, resolve complaints, and ensure a positive and seamless guest experience.
  • Operational Oversight:Monitor and manage daily front desk operations, including check-ins, check-outs, and guest requests.
  • Administrative Duties:Oversee billing and payment processes, manage front desk supplies, and maintain organized records.
  • Problem Resolution:Address and resolve issues and complaints from guests in a timely and efficient manner.
  • Adherence to Standards:Ensure all front office policies, procedures, and service standards are followed by staff.

Required Skills & Qualifications

  • Leadership and Communication:Strong leadership, excellent verbal and written communication skills are essential for managing staff and interacting with guests.
  • Customer Service:A customer-focused mindset and proven experience in customer relations are crucial.
  • Operational Skills:Proficiency in front desk software and computer systems, as well as strong multitasking and time management abilities.
  • Adaptability:The ability to work well under pressure and adapt to the demands of a fast-paced environment.
  • Experience:Typically requires experience in a front desk or related hospitality role, with some positions preferring a degree in hospitality management.

Work Environment

  • Fast-Paced:The role involves constant interaction with guests and managing multiple tasks simultaneously in a high-pressure environment.
  • Flexibility:Requires availability for various shifts, including evenings, weekends, and holidays.
  • Hospitality Setting:Primarily found in hotels, resorts, and other hospitality businesses, but can also exist in corporate settings.

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

  • On-site parking
  • Paid training
  • Pay raise

Work Location: In person

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