Front Desk Supervisor

To lead our front office team at our luxury resort. In this pivotal role, you will be responsible for delivering exceptional guest service, overseeing daily front desk operations, and supporting staff to ensure an elevated guest experience that reflects the resort's brand standards.

Key Responsibilities:

• Supervise daily front desk operations, ensuring smooth and efficient check-in/check-out processes.
• Provide leadership, coaching, and training to front desk agents and concierge staff.
• Act as the main point of contact for guest inquiries, concerns, or special requests; resolve issues promptly and professionally.
• Monitor and maintain accuracy of room availability, reservations, and billing systems.
• Ensure guest satisfaction by upholding service excellence standards and handling VIP arrivals and special accommodations with discretion.
• Collaborate with housekeeping, bell services, and other departments to ensure seamless guest experiences.
• Maintain a strong presence in the lobby, engaging with guests and offering assistance as needed.
• Assist in scheduling, performance evaluations, and development of the front desk team.
• Generate shift reports and assist management with audits, reporting, and shift handovers.
• Uphold brand image and resort policies in all interactions.

Qualifications:

• Minimum 2 years of front desk experience in a luxury hotel or resort setting; at least 1 year in a supervisory role preferred.
• Strong leadership, communication, and conflict resolution skills.
• Exceptional customer service and interpersonal abilities.
• Proficient in property management systems (e.g., Opera, Maestro, or similar).
• Flexible schedule availability, including evenings, weekends, and holidays.
• Professional appearance and demeanor consistent with a luxury hospitality environment.
• Ability to multitask and stay calm under pressure.

Preferred Qualifications:

• Degree or diploma in Hospitality Management or related field.
• Multilingual abilities a plus.
• Familiarity with Forbes Travel Guide or AAA Five Diamond service standards.

Benefits:

• Competitive salary and performance bonuses
• Employee discounts on rooms, dining, and spa services
• Opportunities for advancement within a luxury hospitality group
• Health, dental, and vision insurance (if applicable)
• Paid time off and vacation benefits

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Free parking
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided

Work Location: In person