Front Desk Assistant

First point of contact for our esteemed guests. You will play a vital role in delivering exceptional guest experiences through professional, personalized service. This position requires a polished demeanor, attention to detail, and a deep commitment to five-star hospitality standards.

Key Responsibilities:

• Warmly welcome guests upon arrival, ensuring a smooth and efficient check-in/check-out process.
• Provide personalized service, anticipating guest needs and preferences to enhance their stay.
• Answer and direct incoming calls in a courteous and professional manner.
• Handle guest inquiries, requests, and complaints promptly and effectively.
• Maintain accurate guest records, reservations, and billing information.
• Coordinate with housekeeping, concierge, bell staff, and other departments to ensure seamless service.
• Promote hotel services and amenities, including restaurants, spa, events, and local attractions.
• Manage payment transactions, handle cash and credit card processing securely.
• Uphold the highest standards of cleanliness and appearance at the front desk.
• Follow all safety, security, and emergency procedures.

Requirements:

• Proven experience in a luxury or upscale hotel front office or customer service role preferred.
• Excellent verbal and written communication skills in English (additional languages a plus).
• Proficient in property management systems (e.g., Opera, Maestro, or similar).
• Strong interpersonal and problem-solving skills.
• Impeccable grooming and professional appearance.
• Flexibility to work various shifts, including weekends and holidays.
• High school diploma or equivalent required; hospitality or tourism degree preferred.

Key Competencies:

• Guest-first mindset
• Professionalism under pressure
• Attention to detail
• Multitasking and time management
• Discretion and confidentiality
• Team collaboration

We Offer:

• Competitive salary and benefits
• Training and career development opportunities
• Staff meals and uniform provided
• Employee recognition programs
• A dynamic and elegant work environment

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided

Work Location: In person