Front Office Manager

4 days ago

Tambo, Philippines Wyndham Garden Manila Full time ₱800,000 - ₱1,200,000 per year

Supervises the front office team and operations, ensuring efficient guest services, a welcoming environment, and smooth daily operations in a hospitality or corporate setting. Key responsibilities include managing staff, handling guest inquiries and complaints, coordinating with other departments, maintaining office tidiness, and overseeing supplies and budgets. Key Responsibilities

  • Staff Management: Supervises, trains, and schedules front office staff to ensure consistent performance and excellent customer service.
  • Guest Services: Manages guest check-in and check-out, handles inquiries, resolves complaints, and fulfills special requests.
  • Operational Oversight: Ensures the front office, visitor areas, and holding areas are clean and organized, and monitors office supplies and records.
  • Coordination: Works with other departments, such as housekeeping and maintenance, to ensure seamless operations and guest satisfaction.
  • Administrative Duties: May handle accounting, manage department budgets, and oversee the distribution of mail, bills, and packages.
  • Safety and Security: Implements safety protocols and emergency response plans to protect guests and the property.

Required Skills

  • Leadership: Strong ability to lead, motivate, and manage a team.
  • Communication: Excellent communication skills to interact effectively with guests and staff.
  • Organizational Skills: Proficient in time management and task organization in a busy environment.
  • Problem-Solving: Calm and diplomatic approach to resolve issues and manage challenging situations.
  • Customer Service: Dedication to providing exceptional service and ensuring guest satisfaction.

Job Types: Full-time, Permanent

Benefits:

  • Company Christmas gift
  • Company events
  • Employee discount
  • Free parking
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Staff meals provided

Work Location: In person

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