Admin Assistant

Provides clerical and administrative support to hotel management, ensuring smooth daily operations. The assistant's responsibilities can vary widely, including front desk support, guest relations, scheduling, and bookkeeping.

Duties & Responsibilities :

• Administrative and office support: Answer phone calls, manage email correspondence, and act as the main point of contact for internal and external communications. This includes drafting, editing, and formatting documents, reports, and presentations.
• Front desk operations: Assist with guest check-in and check-out, process payments, and answer inquiries about hotel amenities, services, and local attractions.
• Booking and reservations: Manage online, phone, and in-person reservations and coordinate special requests for guests or events.
• Management support: Manage the calendar of the hotel manager or other executives and assist with scheduling meetings, appointments, and travel arrangements.
• Reporting and record-keeping: Maintain accurate digital and physical filing systems for records and documents. This includes assisting with billing, expense reports, and generating departmental reports.
• Interdepartmental coordination: Serve as a liaison between departments, such as housekeeping, maintenance, and food and beverage, to ensure seamless service and communication.
• Supply and inventory management: Monitor and order office and hotel supplies to ensure adequate inventory levels.
• Confidentiality: Handle sensitive information, including guest data and employee records, with the utmost discretion and integrity.

Skills and qualifications

• Education and experience:
• A high school diploma or equivalent is often required, but a bachelor's degree in Business Administration or Hospitality Management is a plus.

• Previous experience in an administrative or customer-facing role, preferably in a hotel or resort environment.

• Administrative skills:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with office management systems.
• Familiarity with hotel reservation and property management software is highly valuable.
• Strong organizational, time-management, and multitasking abilities to handle a fast-paced environment.

• Exceptional attention to detail and a proactive, problem-solving approach.

• Interpersonal and communication skills:

• Excellent verbal and written communication skills to interact with guests, staff, and management.
• A professional and positive attitude, with a strong focus on customer service.

• The ability to work both independently and collaboratively as part of a team.

• Work environment: The role may require flexibility to work weekends, evenings, and holidays, depending on the hotel's needs.

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Free parking
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided

Work Location: In person