L2 IT Manager

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.

From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

JOB SUMMARY

We are seeking a skilled and driven L2 IT Manager to lead and support the Enterprise Platform Infrastructure & Operations team in Cebu. This role is pivotal in ensuring the smooth operation, scalability, and resilience of our core IT services. You will be responsible for the end-to-end delivery of operations support, strategic oversight of platforms, and leadership of a technical team ensuring alignment with business goals.

Your responsibilities will span strategic planning, day-to-day operations, people leadership, stakeholder engagement, and cost control, contributing directly to the performance and maturity of IT services.

KEY ROLES & RESPONSIBILITIES

Strategic Management

• Develop and contribute to the strategic roadmap for enterprise platforms, infrastructure, and operational capabilities.

• Align infrastructure and operations strategy with wider IT and business objectives.

• Identify opportunities for innovation and automation to improve service delivery and reduce risk.

• Support the evaluation and adoption of emerging technologies to drive platform resilience and scalability.

Operational Management

• Lead the team in supporting enterprise infrastructure platforms (on-premise and cloud).

• Ensure the availability, performance, and security of infrastructure and platforms.

• Oversee incident, problem, and change management processes in line with ITIL best practices.

• Own service improvement plans, root cause analysis, and performance monitoring across key systems.

• Work closely with other IT teams to ensure seamless end-to-end support.

• Maintain compliance with internal policies and external regulatory frameworks.

People Management

• Lead, coach, and develop a high-performing IT support team.

• Set clear performance goals, conduct regular 1:1s, and manage appraisals and development plans.

• Foster a culture of ownership, collaboration, and continuous improvement.

• Identify and close skills gaps through mentoring and targeted training initiatives.

Relationship Management

• Act as a key point of contact for internal stakeholders, business units, and IT leadership.

• Build strong relationships with vendors, partners, and service providers to ensure quality delivery.

• Manage escalations effectively and ensure clear, timely communication with all stakeholders.

• Collaborate with project teams to ensure smooth transition of new services into operations.

Cost Management

• Monitor and manage budgets related to infrastructure services, support contracts, and licensing.

• Identify cost-saving opportunities without compromising service quality or risk posture.

• Ensure effective vendor and asset management to optimize operational spend.

• Support procurement and contract negotiations related to platforms and infrastructure services.

KEY COMPETENCIES

• Strong leadership and decision-making skills

• Excellent communication and stakeholder management

• Analytical mindset with a focus on problem-solving and service improvement

• Ability to work under pressure and manage competing priorities

• Strategic thinker with operational execution capability

QUALIFICATIONS & EXPERIENCE

Required:

• Proven experience managing IT Infrastructure/Operations teams or similar capacity.

• Strong understanding of enterprise platform technologies – including Windows/Linux servers, cloud (Azure/AWS), virtualization, networking, storage, and backup.

• Solid experience with ITIL-based service delivery and support models.

• Demonstrated leadership in managing cross-functional technical teams.

• Experience managing vendors, budgets, and contracts.

Preferred:

• ITIL v3/v4 Certification.

• Relevant technical certifications (e.g., Microsoft, Cisco, AWS, Azure).

• Experience with automation and monitoring tools (e.g., Ansible, SCCM, SolarWinds, SCOM, etc.).

• Knowledge of security frameworks and operational risk management.