Deskside Support Technician

4 days ago

Cebu City, Central Visayas, Philippines Sharp Brains Full time ₱60,000 - ₱120,000 per year

Position: Deskside Support Technician - L2 Support

Contract Duration: 01-Year (Extendable/Maynot)

Contract Type: B2B-Freelancing Contract

Working Type: On-Premises (Visit)

Location: Cebu, Central Visayas, Philippines

Paid Hourly: $20ph, $80-4Hrs_(Half Day), $120-6Hrs_(Full-Day)

Overview

The
Band 2 – DesktopTechnician
will provideday to day local\remote desktopsupport, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.

The candidatewill also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.

DesktopSupport Engineer providesBreak Fix, fault diagnosis and resolution.

Providing fault analysis to customer's variouscore operating systemsand platforms, as well be able to provide support and apply desktop fault resolution for the approvedapplication suite. Ideal candidate should have 2-3 years' experience in Windows Desktop support.

Role Functions & Responsibilities

  1. Provide first/second level contact and problem resolution for customer issues.
  2. Work with Third Party Vendorsto remediate complexAV issues as needed.
  3. Provide timely communication on issue statusand resolution.
  4. Maintain ticket updatesfor all reported incidents. e) Install, upgrade,support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
  5. Should have basic knowledgeof Mac operating system, to support Apple pc users.
  6. Install, upgrade, supportand troubleshoot for printers, computerhardware.
  7. Performs general preventative maintenance tasks on computers, laptops, printers.
  8. Performs remedial repairson Desktops, laptops,printers and any other authorized peripheral equipment.
  9. Use diagnostic toolsto troubleshoot problemsassociated with networkconnectivity, and workstation hardware/software.
  10. Broad experience of IT with basic understanding of Networks, Servers,Audio/Visual, Smart Devices and Telecoms.
  11. This position requiresthe ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Required Qualification & Skill Set

  1. Bachelor's Degree or equivalent in Computer Scienceor related field.
  2. CompTIA A+, Microsoft Certified Professional (MCP)or better.
  3. Minimum of 18 months years of IT experience.
  4. Windows 7-10, MicrosoftActive Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
  5. Mobile device management including IOS and Android devices,Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
  6. Proven analytical, troubleshooting and problem-solving skills.
  7. Proven ability to multi-task, effectively determine priorities and meet SLA's.

  • Support Technician

    2 weeks ago

    Cebu City, Central Visayas, Philippines Complete Development (CoDev) Full time ₱250,000 - ₱350,000 per year

    The Support Technician is responsible for handling support requests over the phone from our customers, both internal and external. Other responsibilities include walking customers through troubleshooting steps in order to resolve their problem, assisting customers with achieving their software goals, whether user error or system issue, communicating with...

  • Project Technician

    2 weeks ago

    Cebu City, Central Visayas, Philippines Annex Digital Inc. Full time ₱400,000 - ₱600,000 per year

    Company DescriptionAnnex Digital, Inc. (ADI) is a trusted partner for technology solutions, focused on ICT for business, digital data storage, retrieval, and transmission. Specializing in automation systems for fleet management and ease of doing business, particularly for government clients, ADI is expanding its competencies in software solutions...

  • IT Support Technician

    2 weeks ago

    Mandaue City, Central Visayas, Philippines Bellshayce Foods, Inc. Full time ₱300,000 - ₱450,000 per year

    Job Opening: IT Support TechnicianLocation: Mandaue CityEmployment Type: Full-TimeAbout the Role:We are looking for a proactive IT Technician / Specialist who will be responsible for maintaining and improving the company's computer systems, hardware, software, and network infrastructure. The ideal candidate has strong technical knowledge, excellent...

  • Technician Staff

    2 hours ago

    Cebu City, Central Visayas, Philippines We Management OPC Full time ₱120,000 - ₱180,000 per year

    Job Title: Technician StaffCompany: We - Business Management Firm )Location: Meridian by Avenir, Golam Dr, Cebu City, 6000 CebuWork Hours: 01:00 PM to 10:00 PM or 10:00AM to 7:00PMJob Summary:The Technician Staff will be responsible for providing technical assistance and services related to electrical systems, wiring, installations, and equipment...

  • Maintenance Technician

    1 week ago

    Cebu City, Central Visayas, Philippines Bo's Coffee Full time ₱104,000 - ₱130,878 per year

    Company DescriptionBo's Coffee is a global Filipino coffee chain with over 120 branches nationwide, 10 branches in Qatar, and 2 branches in the UAE. Founded in 1996, Bo's Coffee offers high-quality coffee, delicious food, and Filipino artistry in a cozy atmosphere. The company is committed to sustainability and partners with local coffee communities and...

  • Maintenance Technician

    2 days ago

    Cebu City, Central Visayas, Philippines Flour, Inc. Full time ₱40,000 - ₱60,000 per year

    WE'RE HIRING: MAINTENANCE TECHNICIANS (Full-Time)A well-established multinational bakery is looking for reliable and skilled Maintenance Technicians to join our growing teamRESPONSIBILITIES:Implement safety measures and ensure proper setup of electrical wiring and power supply for equipment.Monitor and diagnose equipment issues, ensuring all machines...

  • Maintenance Technician

    4 days ago

    Cebu City, Central Visayas, Philippines CBRE Full time ₱170,000 per year

    Maintenance Technician (Audio Visual)Join CBRE, a global leader in facilities management We're looking for a skilled AV Technician to install, maintain, and troubleshoot audio-visual systems in a fast-paced office environment.What You'll Do:Maintain projectors, speakers, microphones & video conferencing systemsDiagnose and fix AV issues quickly and...

  • Maintenance Technician

    2 days ago

    Cebu City, Central Visayas, Philippines Taft Property Venture Development Corp. Full time ₱400,000 - ₱600,000 per year

    About the roleWe are seeking a skilled and reliable Maintenance Technician to join our team at Taft Property Venture Development Corp.'. As a Maintenance Technician, you will be responsible for maintaining and repairing the company's facilities and equipment, ensuring our operations run smoothly. This full-time role is based in Cebu City, Cebu.What you'll be...

  • multi skilled technician

    4 days ago

    Cebu City, Central Visayas, Philippines ZC KINGS MANPOWER & JANITORIAL SERVICES COOPERATIVE Full time $104,000 - $130,878 per year

    About the roleWe are seeking a skilled and experienced Multi Skilled Technician to join our team at ZC KINGS MANPOWER & JANITORIAL SERVICES COOPERATIVE'. This is a full-time role based in Cebu City Cebu. As a Multi Skilled Technician, you will be responsible for providing a wide range of technical support and maintenance services to ensure the smooth and...

  • Maintenance Technician

    2 days ago

    Cebu City, Central Visayas, Philippines CBRE GWS IFM PHILS. CORP. Full time ₱300,000 - ₱450,000 per year

    Maintenance Technician - Cebu24226709-Oct-2025GWS SegmentFull-timeFacilities ManagementCebu City - Cebu - PhilippinesAbout the Role:As a CBRE Maintenance Technician, you will be responsible for maintaining small to medium-sized buildings, industrial systems, and equipment.This job is part of the Engineering and Technical Services job function. They are...