L2 Onsite Support

4 hours ago

Quezon City, Philippines Accent Micro Technologies, Inc. Full time

IT Support Engineer (L2 Onsite Support) Location: Balintawak, Quezon City Position Overview We are looking for an experienced L2 Onsite Support Engineer to provide hands‑on technical assistance in setting up, maintaining, and troubleshooting IT and POS systems across our operations. The ideal candidate is proactive, detail‑oriented, and capable of ensuring seamless day‑to‑day technology operations. Key Responsibilities IT Equipment Setup POS Systems: Install and configure Point-of-Sale systems and ensure full functionality. Computers: Set up desktops and laptops with necessary software, user profiles, and network configurations. Printers: Install and configure receipt and label printers. Scanners: Set up barcode and RFID scanners for store operations. Application Knowledge and Support Microsoft 365: Install, configure, and support applications such as Word, Excel, and Outlook. Windows OS (10 and above): Install, maintain, and troubleshoot Windows environments. Sophos Antivirus: Deploy and manage endpoint security using Sophos tools. IT Support, Troubleshooting, and Maintenance Diagnose and resolve issues related to POS systems, computers, printers, and other IT peripherals. Perform hardware repairs or facilitate replacements for faulty components. Conduct preventive maintenance and system health checks. Coordinate with vendors for warranty claims and support services. Document all deployments, configurations, and issue resolutions accurately. Qualifications Primary Technical Skill: L2 Onsite Support Minimum Qualification: Technical Support Engineer or equivalent role Proven experience in troubleshooting hardware, software, and networking issues. Strong understanding of Windows environments, Microsoft 365, and endpoint security tools. Excellent communication and coordination skills. Ability to work independently and provide timely technical support in a fast‑paced environment. How to Apply Submit your updated résumé via JobStreet and indicate “L2 Onsite Support – Balintawak ” in your application. #J-18808-Ljbffr

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