HR Operations Specialist

Precision That Powers People

Keep operations running smoothly by ensuring every hour worked is accounted for with accuracy, integrity, and care. Take your HR career further by supporting global teams while staying rooted where you're valued most. This role offers a unique opportunity to grow your expertise, strengthen your global career, and make your mark in HR operations. Enjoy international exposure, meaningful impact, and a future-focused role designed for long-term success.

Job Description

As an HR Operations Specialist (Timekeeping), you will manage attendance records, validate timekeeping data, resolve disputes, and support payroll accuracy for global teams. You'll ensure compliance with labor standards, deliver excellent employee experience, and collaborate closely with HR and operational stakeholders.

Job Overview

Employment type: Full-time

Shift: Flexible shift, Weekends Off

Work setup: Hybrid, Makati/Ortigas

Exciting Perks Await

• Competitive Salary Package
• Hybrid work arrangement
• HMO coverage with free dependent upon regularization
• Prime office location in Makati/Ortigas (Easy access to MRT stations, restaurants, and banks)
• Flexible shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Bachelor's degree in Human Resources, Business Administration, Psychology, or related field.
• 2-3 years experience in HR Operations, Timekeeping, Payroll, or Shared Services environment (BPO/Global delivery background preferred).
• Familiarity with Philippine labor standards related to working hours, overtime, rest days, holidays, and leave policies.
• Proficiency in MS Excel/Google Sheets (VLOOKUP, Pivot Tables preferred).
• Experience using HRIS/timekeeping systems (e.g., HCM, Kronos, Sprout, etc.) is an advantage.
• Strong attention to detail, data accuracy, and analytical mindset.
• Excellent communication and stakeholder coordination skills.
• Ability to work in a fast-paced, high-volume operational environment.

Your Daily Tasks

Timekeeping & Attendance Management

• Maintain and update employee attendance records across designated HRIS/timekeeping systems.
• Validate and reconcile attendance logs, shift schedules, leaves, overtime, night differential, holiday premiums, and rest day pay.
• Review timekeeping reports for accuracy prior to payroll cut-off.
• Process Same Day Credit (SDC) requests and attendance disputes with accuracy and timeliness.
• Coordinate with Operations and Supervisors on timesheet approvals and schedule adjustments.

Payroll Support

• Prepare, validate, and submit timekeeping summaries to Payroll for processing.
• Collaborate with Payroll to resolve discrepancies and ensure alignment of cut-off calendars.
• Support year-end and audit compliance requirements related to time and attendance.

Employee Support & Service Delivery

• Respond to inquiries regarding attendance, pay impact, schedule rules, and timekeeping policies via ticketing system.
• Provide clear guidance to employees, supervisors, and stakeholders regarding timekeeping procedures and dispute resolution steps.
• Uphold SLA targets for First Response Time and Resolution Time to ensure efficient employee experience.

Compliance & Process Improvement

• Ensure adherence to company policies, labor standards, and client contractual requirements.
• Contribute to process improvement initiatives to enhance accuracy, efficiency, and system/data integrity.
• Participate in system testing, enhancements, and migration initiatives (e.g., new HRIS/timekeeping tool rollouts).
• Maintain confidentiality and secure handling of employee information.

Why We Stand Out Among the Rest:

Join Emapta, recognized as one of the Top 20 Dream Companies for Filipinos in 2024. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.

Be part of a team that showcases Filipino excellence to the world. With 20 offices across 11 countries and 1,000+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.

At Emapta, you're not just joining a company-you're becoming part of a thriving community of 10,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.

"We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire."

Tim Vorbach, CEO

#EmaptaEra