HR Operations Specialist

Empowering People, Simplifying HR

Be the voice employees trust. Be the expert who turns questions into solutions and challenges into growth. In this role, your impact goes beyond processes-it's about creating a smoother, more connected employee experience across global teams. This role offers a supportive and flexible hybrid setup where your time and well-being are valued. Be part of a team that helps employees thrive-while you do, too.

Job Description

As an HR Operations Specialist - Employee Services, you'll be the first line of support for employee queries, providing accurate solutions and ensuring every interaction meets the highest standards of care, efficiency, and professionalism.

Job Overview

Employment type: Full-time

Shift: Day Shift, Weekends Off

Work setup: Hybrid, Makati

Exciting Perks Await

• Competitive Salary Package
• Hybrid work arrangement
• HMO coverage with free dependent upon regularization
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with a minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Education:

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.

Experience:

• 1-2 years of experience in customer service, helpdesk, or basic HR support.

Knowledge and Skills:

• Excellent organizational skills and strong attention to detail.
• Proven integrity, accuracy, and quality in work ethics.
• Advanced proficiency in MS Excel and HR reporting.
• Knowledge of various HR disciplines (Compensation, Employee Relations, Legal).
• Familiarity with Case Management tools, HRIS, and Timekeeping Systems.
• High level of confidentiality and discretion.
• Ability to multitask and adapt to a fast-paced, virtual environment.
• Strong problem-solving, decision-making, and research skills.
• Excellent written and verbal communication in English.
• Customer-centric mindset with empathy and professionalism.

Your Daily Tasks

Employee Services & Support:

• Provide timely and high-quality resolutions to HR queries without compromising efficiency.
• Deliver excellent customer service and ensure an exceptional employee experience.
• Act as the first point of contact for inquiries raised through the HR Tool (CHEER).

HR Operations & Administration:

• Maintain proper tracking and documentation of actions taken for each case.
• Identify potential system or process challenges and propose proactive solutions.
• Handle inbound and outbound communications via multiple channels (email, chat, calls).
• Gather relevant details to address queries accurately and efficiently.

Compliance & Policy Implementation:

• Maintain confidentiality and data integrity while following all security policies.
• Ensure adherence to performance standards and objectives.
• Demonstrate accountability for productivity, quality, and case resolution.

Continuous Improvement:

• Participate in trainings to enhance HR and system knowledge.
• Adhere to and recommend improvements to existing HR guidelines and procedures.

Collaboration/Communication:

• Minimize escalations by categorizing and resolving inquiries effectively.
• Collaborate with relevant teams to ensure accurate and timely issue resolution.
• Deliver exceptional support, courtesy, and professionalism in every interaction.

Other Responsibilities:

• Perform administrative and non-administrative tasks as assigned by company representatives.

Why We Stand Out Among the Rest

Join Emapta, recognized as one of the Top 20 Dream Companies for Filipinos in 2024. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.

Be part of a team that showcases Filipino excellence to the world. With 20 offices across 11 countries and 1,000+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.

At Emapta, you're not just joining a company-you're becoming part of a thriving community of 10,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.

"We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire."

Tim Vorbach, CEO

#EmaptaEra