Senior Paralegal

Fine print, big impact—join Smartsourcing as a Senior Paralegal and make it happen.

Hi We're Smartsourcing, and we're looking for a Senior Paralegal to join our full-time, on-site crew. At Smartsourcing, we don't just offer jobs—we build careers where people grow, teams thrive, and clients get world-class legal support. In this role, you'll review terms, manage promotions, and ensure every client interaction is flawless.

Where You'll Be: JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu

About the Role

As a Senior Paralegal, you'll play a key role in supporting the end-to-end fulfilment and service delivery of our Marketing Suite campaigns. Working closely with our lawyers, you'll ensure every client receives an exceptional experience while we hit our delivery goals. This role is perfect for someone who thrives in a fast-paced environment, can balance strategic thinking with hands-on execution, and wants to make an impact in the growing Legal Tech space.

What You'll Be Doing

Client Experience

• Ensure client responsiveness and delivery KPIs are consistently achieved
• Spot client risks and opportunities, working closely with the MS Lawyer team to help clients get maximum value from their MS offering
• Proactively identify and mitigate risks that could impact successful delivery

Paralegal Support

• Review terms and conditions for promotions, ensuring 90–100% compliance with accuracy, legal requirements, and client-specific standards
• Check and review artwork advice, applying client rules and maintaining a 90–100% compliance level
• Escalate issues to the MS Lawyer team when needed, while keeping clients updated until resolution
• Prepare and pre-complete template documents (e.g., winner release forms, gift-with-purchase forms) using data from the Promotion Wizard app

Administration & Fulfilment

• Manage client correspondence via email and phone, including sending quotes and responding to Promotion Wizard/Advertising Wizard enquiries (e.g., login issues, quote requests, promotion fixes, intercom queries)
• Handle enquiries independently, ensuring accuracy and compliance before legal review where required
• Coordinate with lottery government departments for permit updates and follow-ups
• Send terms and conditions to clients on behalf of lawyers
• Oversee administrative workflows, ensuring tasks are completed efficiently, accurately, and with correct invoicing

What Sets You Up for Success

• 4+ years of paralegal and administrative experience
• Strong background in managing and engaging with customers in professional settings
• Excellent time management and organizational skills, with the ability to prioritize effectively and handle multiple tasks
• High attention to detail and accuracy in all work
• Operational mindset: willing to get hands-on and execute when needed
• Adaptable and flexible, with experience working in fast-paced, ever-changing startup environments
• Quick learner, able to grasp and apply new or changing concepts effectively
• Strong communication skills—clear, confident, and effective across all levels of business and customer interactions (English fluency required)
• Demonstrated initiative and independence in achieving results
• Skilled problem-solver, able to diagnose client objectives and propose solutions even without established processes
• Proficient in Microsoft Word, Excel, and other common business software applications
• Professional and discreet in handling sensitive information, maintaining confidentiality and integrity

Step Into the Smartsourcing Experience

Smartsourcing was created with one mission: to change lives. We're here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fourth year running, we've been recognized as one of HR Asia's Best Companies to Work For. This award isn't just a title—it's a testament to our commitment to making Smartsourcing an incredible place to build a career.

Why Smartsourcing is the Best Move for Your Career

At Smartsourcing, innovation isn't just a buzzword—it's how we do things. For five years running, we've been recognized as one of HR Asia's Best Companies to Work For. That's because we prioritize not only what we achieve but how we get there—together.

When you join Smartsourcing, you're stepping into a culture where your ideas matter, your growth is a priority, and your work-life balance is built into the design. Here's why you'll love working with us:

• Weekends are yours (we respect your time off)
• 5-day Christmas Leave (unwrap real time off)
• Healthcare from Day 1 for you and your family (because healthcare matters)
• Free lunch and barista-crafted coffee daily (we take our caffeine seriously)
• Night shift differential for evening schedules
• Subsidized gym membership and sports wellness clubs including hiking and free-diving
• Smartsourcing Exclusives (deals made just for you)
• Themed BFFs, monthly knockoffs, summer parties
• Community give-back programs and personal development workshops
• Sign-on bonus
• And so much more

We're not just another outsourcing company. We're building something that actually matters here – a place where good work meets good culture.

Accuracy, compliance, impact—turn legal expertise into results at Smartsourcing.

Job Type: Full-time

Benefits:

• Company events
• Employee discount
• Gym membership
• Health insurance
• Life insurance
• Staff meals provided

Application Question(s):

• Our vibrant office offers free meals, a coffee bar, and a dynamic, engaging culture Are you open to working on-site at our location?
• What are your salary expectations for this role?

Work Location: In person