Senior Paralegal

About The Job Senior Paralegal (Consumer Law & Promotions)
Precision with purpose. Join Smartsourcing — a Five-Time Best Company to Work For
We're Smartsourcing, and were searching for a Senior Paralegal who's equal parts meticulous and proactive. You'll support legal reviews, client coordination, and administrative compliance—ensuring every detail, deadline, and document meets the mark.

Where?
JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu
*Key Responsibilities
Excellent Client Experience*

• Ensure we hit our client responsiveness and delivery KPIs
• Identify client risks and opportunities, and work the with MS Lawyer team to endure the client is realising the maximum value from their MS offering
• Proactively identify and mitigate risks that would impact our ability to deliver to goal

Paralegal Support

• Preliminary review of terms and conditions for promotions % compliance level required) - identifying/correcting clear errors/omissions and spelling/grammar errors, applying client-specific changes & set list of tracked changes on file, to terms and conditions auto-outputted via the Promotion Wizard app, assess & amend terms for legal compliance against set of legal requirements
• Preliminary review of artwork advice % compliance level required) - identifying/correcting clear errors/omissions and spelling/grammar errors, applying client standard changes and applying client specific rules when reviewing
• Identify when issues need to be escalated to the MS Lawyer team and ensure the client is kept in the loop through until resolution.
• Pre-completing template documents with data outputted from Promotion Wizard app (includes winner release forms and gift with purchase offer template forms)

Admin & Fulfilment

• Verbal and email written correspondence with clients, including sending quotes and responding to Promotion Wizard/Advertising Wizard/general enquiries (e.g. login issues, quote requests, unlocking, fixing and re-submitting promotions via Promotion Wizard, replying to intercom queries etc). To be completed autonomously, unless legal review is mandatory (and advice must be drafted to 90-100% compliance level prior to lawyer review).
• Emailing/calling various lottery government departments for updates/follow up on permits
• Send terms and conditions to clients on behalf of lawyers
• Management of the overall administrative process for work to be evaluated, handled and completed by the team, and ensure correct invoicing.

*Core Capabilities*

• 3+ years of paralegal and admin experience
• Experience engaging with managing customers, ideally in a professional setting
• Time Management - excellent organisational skills with the ability to handle multiple tasks and prioritise effectively
• Very high attention to detail
• Operational mindset - can get involved and do when needed
• Adaptability & flexibility - has the ability to work in a fast-paced ever-changing startup environment.
• Able to learn and take on new / changing ideas quickly
• Very strong communicator - can effectively, clearly and confidently communicate to all levels of the business and customers (n.b: English is the primary language for this role)
• Initiative - able to work independently and find the best way to get results
• Strong problem solver - Able to diagnose client objectives and suggest potential solutions - even when there is no established process or answer
• Proficiency in using various software applications, including Microsoft Word and Excel
• Demonstrated professionalism and integrity in handling sensitive information and maintaining confidentiality

Benefits
Step Into the Smartsourcing Experience
Smartsourcing was created with one mission: to change lives. We're here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fifth year running, we've been recognized as one of HR Asia's Best Companies to Work For. This award isn't just a title—it's a testament to our commitment to making Smartsourcing an incredible place to build a career.

Why You'll Love Working Here
About
At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That's why we're all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here's just a glimpse of what we offer:

• Weekends are yours (we respect your time off)
• 5-day Christmas Leave (unwrap real time off)
• ‍Healthcare from Day 1 for you and your family (because healthcare matters)
• Free lunch and barista-crafted coffee daily (we take our caffeine seriously)
• Night shift differential for evening schedules
• Subsidized gym membership and sports wellness clubs including hiking and free-diving
• Smartsourcing Exclusives (deals made just for you)
• Themed BFFs, monthly knockoffs, summer parties
• ‍Community give-back programs and personal development workshops
• And so much more

We're not just another outsourcing company. Were building something that actually matters here a place where good work meets good culture.

Step into a role where accuracy fuels momentum. Lets move forward together. Apply now