IT Officer

Responsible for maintaining and supporting the hotel's technology infrastructure, including systems critical to operations and guest satisfaction. This includes property management systems (PMS), point-of-sale (POS) systems, internet services, audiovisual equipment, and back-office IT support.

Key Responsibilities:

• Manage and support hotel technology systems such as:
• Property Management System (PMS) (e.g., Opera, Cloudbeds)
• Point of Sale (POS) systems (e.g., Micros, Toast)
• Guest internet/Wi-Fi systems
• Keycard and door lock systems
• IPTV and telephone systems
• Provide first-level technical support to hotel staff and resolve IT-related issues promptly.
• Ensure 24/7 availability and performance of critical hotel systems.
• Monitor and maintain the hotel's Wi-Fi infrastructure, ensuring strong, stable connectivity for guests.
• Manage backup systems and ensure data security and disaster recovery readiness.
• Install, configure, and maintain desktop and server hardware and software.
• Coordinate with external vendors and service providers for specialized maintenance and upgrades.
• Maintain documentation for IT systems, network diagrams, and inventory.
• Implement cybersecurity best practices to protect hotel and guest data.
• Train hotel staff on the use of IT systems and tools.
• Ensure compliance with data privacy regulations (e.g., GDPR, PCI-DSS for card payments).
• Support AV setups for conferences, events, and meetings as required.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 2+ years of experience in IT support, preferably in the hospitality industry.
• Familiarity with hotel systems (PMS, POS, guest internet portals, CCTV).
• Strong knowledge of networks (LAN/WAN), servers, and system security.
• Good communication and troubleshooting skills.
• Ability to work under pressure and during irregular hours when necessary.

Preferred Skills and Certifications:

• Knowledge of hotel PMS systems (e.g., Opera, Protel, Cloudbeds, RoomRaccoon).
• Understanding of VoIP, CCTV, IPTV, and hotel keycard systems.
• Certifications such as CompTIA A+, Network+, Microsoft, or Cisco (CCNA) are a plus.
• Experience with cloud platforms and backup solutions.

Work Conditions:

• Office-based within the hotel premises.
• May require shift work, weekend availability, or emergency on-call support.

Job Types: Full-time, Permanent, Temporary

Benefits:

• Company Christmas gift
• Company events
• Discounted lunch
• Employee discount
• Free parking
• Gym membership
• Health insurance
• On-site parking
• Paid training
• Pay raise
• Staff meals provided

Work Location: In person