IT Service Desk

2 days ago

Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time

IT Service Desk | ITSD | Get as much as 45K | Start ASAP

About the role

Nezda Technologies, Inc. is seeking skilled IT Service Desk professionals to join our client in Taguig City, Metro Manila. This full-time role is crucial in providing exceptional technical support and customer service to our valued clients. As an IT Service Desk Specialist, you will be the first point of contact for users, resolving their IT-related queries and issues in a timely and efficient manner.

What you'll be doing

  • Provides First and second-line investigation and diagnosis
  • Resolves and closes incidents/service requests as per Service desk procedures & allocated timelines
  • Escalates unresolved incidents/service requests within agreed timescales
  • Logs relevant incident/service request details per Service desk procedures
  • Communicates with client regarding incident progress
  • Ensures tickets are always updated until issues are resolved
  • Managing, prioritizing, and documenting incoming questions and support requests by phone, email, chat, or in person.
  • Resolving technical issues quickly and efficiently
  • Installing and configuring necessary software and meeting end-user needs
  • Escalating any serious problems to relevant departments and teams
  • Ensuring optimal network performance
  • Performing system updates, tests, and maintenance to avoid service interruptions
  • Monitoring and reporting service desk tickets
  • Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems
  • Producing user manuals and guidance for end-users
  • Creates/maintains documentation on Back Desk
  • Local network support and/or assists centralized Network team
  • Hardware/software selection, procurement, setup, installation, configuration, upgrades, monitoring, and troubleshooting
  • User account creation/deletion and file permissions
  • Laptop / Desktop Backup management and maintenance
  • Assist all Joiners, Movers and Leavers tasks in the respective site
  • Involve in Stock and Asset Management activities and coordinate with Stock Management

What we're looking for

  • Minimum of 2 years of experience in an IT Service Desk or Help Desk role
  • Bachelor's Degree or completed at least 2 years in college with no back subjects, Associate Graduate, College Graduate (With TOR / Diploma)
  • Experience in resolving tickets
  • Proficiency in using ticketing systems for incident and service request management
  • Willingness to work flexible hours when needed
  • Immediate joiners are preferred
  • Technical expertise in ticketing systems, network basics, Active Directory, and hardware troubleshooting

What we offer

Some of the key benefits you can expect include:

  • Competitive salary, with the opportunity to earn up to 45,000 PHP
  • Comprehensive health insurance and wellness programs
  • Generous paid time off and holiday allowances
  • Opportunities for professional development and career advancement
  • Collaborative and supportive work environment

Apply now and secure this great opportunity before the holiday season

  • IT Service Desk

    1 week ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱55,000 - ₱75,000 per year

    Taguig – BGC | Night Shift | 100% OnsiteIT By Design (Global MSP)Are you an IT Support or Service Desk professional looking to grow your technical career in a global environment? If you're ready to level up from traditional BPO/Help Desk roles into a more technical, skills-building MSP setting—this is your next step.AtIT By Design, you'll support...

  • IT Service Desk

    1 week ago

    Taguig, National Capital Region, Philippines IT by Design Full time ₱390,000 - ₱468,000 per year

    Looking to level up your IT career? IT By Design is expanding its Metro Manila operations, and we're searching for tech-savvy support professionals who enjoy solving problems and assisting global users. What You'll HandleFrontline technical support for US-based clientsTroubleshooting on Windows, Microsoft 365, network basics, VPN, and user accessTicket...

  • L1.5 IT Service Desk

    2 days ago

    Taguig, National Capital Region, Philippines IT by Design Full time

    Level Up Your IT Career with IT By Design – Metro Manila (Onsite | Night Shift)We're growing our Service Desk team and looking for talented IT professionals who thrive in solving technical issues and supporting global users in a fast-paced MSP environment. What You'll DoDeliver frontline technical support for US-based clientsTroubleshoot Windows, Microsoft...

  • IT Service Desk Analyst L1.5

    2 days ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time

    Now Hiring: System Engineer – IT Service Desk | IT By Design (MSP)Metro Manila | 100% Onsite | Night Shift (US Hours)We're looking for experiencedIT Service Desk / Help Deskprofessionals who want to grow their technical skills in a global MSP environment. If you have solid troubleshooting abilities, strong communication skills, and experience supporting...

  • IT Service Desk

    4 days ago

    Taguig, National Capital Region, Philippines IT by Design Full time ₱360,000 - ₱720,000 per year

    We are looking for a skilled individual to join our team. This role will require close collaboration with both clients and team members to resolve various support tickets, with a focus on providing troubleshooting services to customers and international end-users.Key Responsibilities:Troubleshoot and resolve issues related to desktop operating systems,...

  • MSP Service Desk Analyst

    1 week ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱25,000 - ₱34,600 per year

    L1 MSP Engineer (Onsite – BGC, Taguig)Shift: Night ShiftWork Setup: OnsiteAbout the RoleIT By Design is looking for a detail-oriented and customer-focused L1 MSP Engineer / Service Desk Analyst to provide technical support to our global clients. You will serve as the first point of contact for IT incidents and service requests, ensuring timely, accurate,...

  • IT Help Desk

    1 week ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱250,000 - ₱350,000 per year

    Taguig – BGC | Night Shift | 100% OnsiteIT By Design (Global MSP)Are you an IT Support or Service Desk professional looking to grow your technical career in a global environment? If you're ready to level up from traditional BPO/Help Desk roles into a more technical, skills-building MSP setting—this is your next step.At IT By Design, you'll support...

  • IT Help Desk L1.5

    6 days ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱300,000 - ₱600,000 per year

    Now Hiring: System Engineer - IT Service Desk | IT By Design (MSP) Location: Metro Manila | 100% Onsite | Full-TimeLooking to take your IT support career to the next level? At IT By Design, we're hiring System Engineers who have strong Help Desk or IT Service Desk experience — especially those with international or BPO voice support backgrounds — and are...

  • IT Service Desk

    1 week ago

    Taguig, National Capital Region, Philippines WTW Full time ₱40,000 - ₱80,000 per year

    DescriptionA highly capable Service Desk L2 analyst can assess and optimize the performance of our end-user IT systems and software. The role includes analyzing the performance of IT systems, apply advance troubleshooting, resolve IT hardware and software issues, and provide IT support to our clients and employees.Service Desk Analyst L2 should exhibit sound...

  • Service Desk

    6 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱1,500,000 - ₱2,000,000 per year

    About the job: Senior Operations Manager—Service Desk (Taguig) | OnsiteBenefits:HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities24 Leaves AnnuallyRequirements:4 to 5 years as an operations manager with experience in handling help desk/service desk operations6 years minimum BPO/BPM...