IT Service Desk

10 hours ago

Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱300,000 - ₱450,000 per year

IT Service Desk | ITSD | Get as much as 45K | Start ASAP

About the role

Nezda Technologies, Inc. is seeking skilled IT Service Desk professionals to join our client in Taguig City, Metro Manila. This full-time role is crucial in providing exceptional technical support and customer service to our valued clients. As an IT Service Desk Specialist, you will be the first point of contact for users, resolving their IT-related queries and issues in a timely and efficient manner.

What you'll be doing

  • Provides First and second-line investigation and diagnosis
  • Resolves and closes incidents/service requests as per Service desk procedures & allocated timelines
  • Escalates unresolved incidents/service requests within agreed timescales
  • Logs relevant incident/service request details per Service desk procedures
  • Communicates with client regarding incident progress
  • Ensures tickets are always updated until issues are resolved
  • Managing, prioritizing, and documenting incoming questions and support requests by phone, email, chat, or in person.
  • Resolving technical issues quickly and efficiently
  • Installing and configuring necessary software and meeting end-user needs
  • Escalating any serious problems to relevant departments and teams
  • Ensuring optimal network performance
  • Performing system updates, tests, and maintenance to avoid service interruptions
  • Monitoring and reporting service desk tickets
  • Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems
  • Producing user manuals and guidance for end-users
  • Creates/maintains documentation on Back Desk
  • Local network support and/or assists centralized Network team
  • Hardware/software selection, procurement, setup, installation, configuration, upgrades, monitoring, and troubleshooting
  • User account creation/deletion and file permissions
  • Laptop / Desktop Backup management and maintenance
  • Assist all Joiners, Movers and Leavers tasks in the respective site
  • Involve in Stock and Asset Management activities and coordinate with Stock Management

What we're looking for

  • Minimum of 2 years of experience in an IT Service Desk or Help Desk role
  • Bachelor's Degree or completed at least 2 years in college with no back subjects, Associate Graduate, College Graduate (With TOR / Diploma)
  • Experience in resolving tickets
  • Proficiency in using ticketing systems for incident and service request management
  • Willingness to work flexible hours when needed
  • Immediate joiners are preferred
  • Technical expertise in ticketing systems, network basics, Active Directory, and hardware troubleshooting

What we offer

Some of the key benefits you can expect include:

  • Competitive salary, with the opportunity to earn up to 45,000 PHP
  • Comprehensive health insurance and wellness programs
  • Generous paid time off and holiday allowances
  • Opportunities for professional development and career advancement
  • Collaborative and supportive work environment

Apply now and secure this great opportunity before the holiday season

  • Service Desk

    6 days ago

    Taguig, National Capital Region, Philippines Actionlabs IT Services Full time

    Job Overview:The Service Desk Analyst is responsible for providing first-level technical support to end-users while ensuring effective tracking, control, and management of IT assets throughout their lifecycle. This role combines service desk responsibilities with ownership of asset inventory accuracy, asset assignments, compliance, and optimization of IT...

  • IT Service Desk

    2 weeks ago

    Taguig, National Capital Region, Philippines IT by Design Full time ₱360,000 - ₱480,000 per year

    We are looking for a skilled individual to join our team. This role will require close collaboration with both clients and team members to resolve various support tickets, with a focus on providing troubleshooting services to customers and international end-users.Key Responsibilities:Troubleshoot and resolve issues related to desktop operating systems,...

  • L2 Service Desk Engineer

    6 days ago

    Taguig, National Capital Region, Philippines IT by Design Full time ₱630,000 - ₱840,000 per year

    L2 Service Desk EngineerPosition SummaryThe L2 Service Desk Engineer provides advanced second-level support and backend infrastructure assistance. This role involves resolving complex technical issues related to desktops, servers, networks, and applications, while also guiding and supporting the service desk team.This position requires strong technical...

  • IT Service Desk

    6 days ago

    Taguig, National Capital Region, Philippines Hexaware Technologies Phil. Branch Full time ₱900,000 - ₱1,200,000 per year

    The IT Service Desk Team Lead is responsible for overseeing the daily operations of the service desk team to ensure efficient and effective IT support delivery. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring high levels of customer satisfaction.Key Responsibilities:Supervise and lead the service desk...

  • IT Service Desk

    4 days ago

    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱37,300 - ₱44,900 per year

    URGENT HIRING FOR IT SERVICE DESK ONE DAY PROCESS START ASAP GET YOUR JO NOW APPLY NOWWORK ONSITE:MCKINLEY, TAGUIG CITYA. IT SERVICE DESK TEAM LEADOFFER AND BENEFITS:44,900 SALARY PACKAGE15% NIGHT DIFFERENTIALHMO DAY 1 PLUS 3 FREE DEPENDENTSLIFE INSURANCEANNUAL INCREASEPERFORMANCE-BASED INCENTIVEOTHER BENEFITS WILL BE DISCUSSED UPON JOB OFFERMINIMUM...

  • Service Desk

    4 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About the job: Senior Operations Manager—Service Desk (Taguig) | Onsite Benefits:HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities24 Leaves Annually Requirements:4 to 5 years as an operations manager with experience in handling help desk/service desk operations6 years minimum BPO/BPM...

  • IT Service Desk

    6 days ago

    Taguig, National Capital Region, Philippines E-team Workforce Private Corporation Full time ₱600,000 - ₱1,200,000 per year

    Role: L1 Service Desk Analyst Work Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig City (Few blocks away from Venice Grand Canal Mall) Work Schedule: Candidate must be amenable to work in a shifting schedule. Work Set Up: This 100% onsite/office reporting. Job Qualifications: • Relevant Service Desk Experience is an advantage. •...

  • IT Service Desk

    6 days ago

    Taguig, National Capital Region, Philippines Hexaware Technologies Phil. Branch Full time

    Job OverviewThe IT Service Desk serves as the primary point of contact for users seeking technical assistance and support for IT-related issues. The IT Service Desk professional is responsible for ensuring timely and effective resolution of user inquiries while maintaining high levels of customer satisfaction.Duties and ResponsibilitiesRespond to user...

  • IT Service Desk

    1 week ago

    Taguig, National Capital Region, Philippines EIL Global Full time ₱250,000 - ₱500,000 per year

    Greetings from EIL Global,We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for partners/engineers for...

  • IT Service Desk

    6 days ago

    Taguig, National Capital Region, Philippines AUMTREND PH INC Full time

    Qualifications2-5yrs solid IT Service Desk experience in BPO or BPO settings(Laptop/OS/Microsoft/Telco Support)With experience with active directory, ITSM tools like service now US/AU/NZ/UK based clientExcellent Communication skills.TOR or Diploma readily available.Willing to wok onsite - BGC TaguigCan start ASAPJob Type: Full-timePay: Php30, Php45,000.00...