IT Service Desk

2 days ago

Taguig, National Capital Region, Philippines IT by Design Full time ₱360,000 - ₱480,000 per year

We are looking for a skilled individual to join our team. This role will require close collaboration with both clients and team members to resolve various support tickets, with a focus on providing troubleshooting services to customers and international end-users.

Key Responsibilities:

  • Troubleshoot and resolve issues related to desktop operating systems, applications, printers, and VPNs.
  • Manage and maintain Office 365 accounts, offering administrative support as needed.
  • Administer and troubleshoot desktop antimalware, addressing virus/malware issues.
  • Manage Active Directory users, permissions, and access rights.
  • Perform routine desktop OS maintenance, diagnostics, and troubleshooting.
  • Install and support various applications as required by end users.

Qualifications:

  • At least 2*_ years of experience*_ in a Service Desk or Help Desk support role.
  • Strong troubleshooting skills in the following areas:
  • Active Directory (user management and permissions)
  • Desktop operating systems (Windows, Mac, etc.)
  • Office 365 (account management, admin support)
  • VPN and firewall management
  • Printer connectivity and hardware-related issues
  • End-user technical support
  • Excellent communication skills with the ability to effectively interact with international clients.

Additional Requirements:

  • Willingness to work onsite at BGC, Taguig.
  • Availability to work night shifts (8 PM to 5 AM Manila Time).

Benefits:

  • Competitive salary and benefits package.
  • Excellent work-life balance.
  • HMO benefits with coverage for dependents from Day 1.
  • Comprehensive on-the-job training and opportunities for skill development.
  • 13th-month pay and night shift differential.
  • Non-taxable allowances.
  • Pet insurance from Day 1.

Additional Amenities:

  • Free snacks and unlimited brewed coffee daily.
  • Subsidized meals
  • Sleeping quarters available.
  • Shuttle services for convenient commuting.

Job Types: Full-time, Permanent

Pay: Php30, Php40,000.00 per month

Benefits:

  • Discounted lunch
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training

Ability to commute/relocate:

  • Taguig: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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