IT Service Desk Analyst L1.5

23 hours ago

Taguig, National Capital Region, Philippines IT BY DESIGN Full time

Now Hiring: System Engineer – IT Service Desk | IT By Design (MSP)


Metro Manila | 100% Onsite | Night Shift (US Hours)

We're looking for experienced
IT Service Desk / Help Desk
professionals who want to grow their technical skills in a global MSP environment. If you have solid troubleshooting abilities, strong communication skills, and experience supporting international users, this role is a great next step.

Key Responsibilities

  • Provide Tier 1/2 support to global clients
  • Troubleshoot Windows OS, Microsoft 365, VPN, and basic networking issues
  • Manage accounts and access in Active Directory and Azure AD
  • Document and resolve tickets within SLA
  • Work closely with global teams to deliver reliable support

Qualifications

  • 2+ years in IT Service Desk, Help Desk, or Technical Support
  • Strong English communication skills, comfortable with international calls
  • Background in BPO/international voice support is a plus
  • Hands-on knowledge of AD, O365, VPNs, Printers, and core troubleshooting
  • Willing to work onsite in BGC, night shift

What You'll Get

  • Competitive salary + 13th Month + Performance Bonus
  • HMO Day 1 for you + 1 free dependent
  • Night differential, holiday pay, full government benefits
  • Free IT training and certifications
  • Career growth in one of the largest US-based MSPs expanding in PH

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