IT Service Desk

2 hours ago


Taguig, National Capital Region, Philippines IT by Design Full time ₱390,000 - ₱468,000 per year

Looking to level up your IT career? IT By Design is expanding its Metro Manila operations, and we're searching for tech-savvy support professionals who enjoy solving problems and assisting global users.

What You'll Handle

  • Frontline technical support for US-based clients
  • Troubleshooting on Windows, Microsoft 365, network basics, VPN, and user access
  • Ticket updates, issue documentation, and timely resolutions
  • Coordination with senior engineers for escalations

What We're Looking For

  • At least 1 year and 9 months experience in IT Help Desk, Service Desk, or related role
  • Strong English communication skills (comfortable with international calls)
  • Experience in AD, O365, remote tools, and troubleshooting fundamentals
  • Willing to work onsite in BGC during night shift (US hours)

Why Join Us

  • Competitive pay + incentives
  • HMO coverage Day 1
  • Night diff + full government benefits
  • Free technical training & certifications
  • Career growth in a global MSP environment

If you're ready to grow in a fast-paced, people-first tech environment, we'd love to meet you. Apply now and build your IT career with us

Job Type: Full-time

Pay: Php30, Php39,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Discounted lunch
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Transportation service provided
  • Work from home

Work Location: In person


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