IT Service Desk

Taguig – BGC | Night Shift | 100% OnsiteIT By Design (Global MSP)Are you an IT Support or Service Desk professional looking to grow your technical career in a global environment? If you're ready to level up from traditional BPO/Help Desk roles into a more technical, skills-building MSP setting—this is your next step.AtIT By Design, you'll support...

Level Up Your IT Career with IT By Design – Metro Manila (Onsite | Night Shift)We're growing our Service Desk team and looking for talented IT professionals who thrive in solving technical issues and supporting global users in a fast-paced MSP environment. What You'll DoDeliver frontline technical support for US-based clientsTroubleshoot Windows, Microsoft...

We are looking for a skilled individual to join our team. This role will require close collaboration with both clients and team members to resolve various support tickets, with a focus on providing troubleshooting services to customers and international end-users.Key Responsibilities:Troubleshoot and resolve issues related to desktop operating systems,...

IT Service Desk AnalystNight Shift | On-Site | BGC, TaguigSupport global users. Solve real IT issues. Grow your career at night.IT by Design is hiring an IT Service Desk Analyst to provide frontline technical support for international clients. If you enjoy troubleshooting, working with global teams, and building hands-on IT experience, this role is for...

L1 MSP Engineer (Onsite – BGC, Taguig)Shift: Night ShiftWork Setup: OnsiteAbout the RoleIT By Design is looking for a detail-oriented and customer-focused L1 MSP Engineer / Service Desk Analyst to provide technical support to our global clients. You will serve as the first point of contact for IT incidents and service requests, ensuring timely, accurate,...

Department:Service DeliveryLocation:BGC, TaguigWork Scheule:EST Hours (Night shift)Work Set-up:100% On-siteAre you a customer-focused IT Support professional ready to take your technical career to the next level? Join a rapidly growing global MSP where your communication skills, troubleshooting ability, and passion for technology truly matter.We're looking...

Taguig – BGC | Night Shift | 100% OnsiteIT By Design (Global MSP)Are you an IT Support or Service Desk professional looking to grow your technical career in a global environment? If you're ready to level up from traditional BPO/Help Desk roles into a more technical, skills-building MSP setting—this is your next step.At IT By Design, you'll support...

DescriptionA highly capable Service Desk L2 analyst can assess and optimize the performance of our end-user IT systems and software. The role includes analyzing the performance of IT systems, apply advance troubleshooting, resolve IT hardware and software issues, and provide IT support to our clients and employees.Service Desk Analyst L2 should exhibit sound...

We are seeking a Service Desk Analyst with at least 2 years of experience providing first- and second-line support. The role focuses on incident investigation, resolution, escalation, and clear communication to ensure timely and effective support for end users.Minimum of 2 years' experience in a Service Desk or related support roleBachelor's degree or 4-year...

About the job: Senior Operations Manager—Service Desk (Taguig) | OnsiteBenefits:HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities24 Leaves AnnuallyRequirements:4 to 5 years as an operations manager with experience in handling help desk/service desk operations6 years minimum BPO/BPM...