Service Desk

2 days ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱1,500,000 - ₱2,000,000 per year


About the job: Senior Operations Manager—Service Desk (Taguig) | Onsite

Benefits:

  • HMO for Employee and 2 Dependents (On Day 1)
  • Quarterly performance bonus
  • Outstanding career development opportunities
  • 24 Leaves Annually


Requirements:

  • 4 to 5 years as an operations manager with experience in handling help desk/service desk operations
  • 6 years minimum BPO/BPM experience
  • Must have managerial leadership experience already.
  • Amenable to working on-site in BGC
  • Amenable to work in shifting schedules
  • Able to start ASAP
  • Preference to ITIL-certified candidates
  • Strong requirement for service desk background.

Responsibilities:

  • Develops plans, identifies people, and coordinates infrastructure and technology requirements with the transition team for the specific process(es) in order to deliver on the target delivery model.
  • Provide resources to the transition team to finalize the process definition & documentation and sign off for the specific process(es) within his/her purview in order to finalize the to-be process.
  • Provides inputs from an operations perspective to the SOW in order to complete the contractual process.
  • Provides inputs on the training/certification methodology to the transition team in order to ensure the right skilling on engagement.
  • Plans and monitors the resource deployment (team size, span, shift utilization, skill sets, technology rollout) and ongoing monitoring for his specific process(es) in order to ensure budget & pricing assumptions compliance.

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