Service Desk

5 days ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱1,500,000 - ₱2,000,000 per year


About the job: Senior Operations Manager—Service Desk (Taguig) | Onsite

Benefits:

  • HMO for Employee and 2 Dependents (On Day 1)
  • Quarterly performance bonus
  • Outstanding career development opportunities
  • 24 Leaves Annually


Requirements:

  • 4 to 5 years as an operations manager with experience in handling help desk/service desk operations
  • 6 years minimum BPO/BPM experience
  • Must have managerial leadership experience already.
  • Amenable to working on-site in BGC
  • Amenable to work in shifting schedules
  • Able to start ASAP
  • Preference to ITIL-certified candidates
  • Strong requirement for service desk background.

Responsibilities:

  • Develops plans, identifies people, and coordinates infrastructure and technology requirements with the transition team for the specific process(es) in order to deliver on the target delivery model.
  • Provide resources to the transition team to finalize the process definition & documentation and sign off for the specific process(es) within his/her purview in order to finalize the to-be process.
  • Provides inputs from an operations perspective to the SOW in order to complete the contractual process.
  • Provides inputs on the training/certification methodology to the transition team in order to ensure the right skilling on engagement.
  • Plans and monitors the resource deployment (team size, span, shift utilization, skill sets, technology rollout) and ongoing monitoring for his specific process(es) in order to ensure budget & pricing assumptions compliance.

  • IT Service Desk

    23 hours ago

    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time

    IT Service Desk | ITSD | Get as much as 45K | Start ASAP About the roleNezda Technologies, Inc. is seeking skilled IT Service Desk professionals to join our client in Taguig City, Metro Manila. This full-time role is crucial in providing exceptional technical support and customer service to our valued clients. As an IT Service Desk Specialist, you will be...

  • IT Service Desk

    7 days ago

    Taguig, National Capital Region, Philippines WTW Full time ₱40,000 - ₱80,000 per year

    DescriptionA highly capable Service Desk L2 analyst can assess and optimize the performance of our end-user IT systems and software. The role includes analyzing the performance of IT systems, apply advance troubleshooting, resolve IT hardware and software issues, and provide IT support to our clients and employees.Service Desk Analyst L2 should exhibit sound...

  • IT Service Desk

    5 days ago

    Taguig, National Capital Region, Philippines Hexaware Technologies Phil. Branch Full time

    Job OverviewThe IT Service Desk serves as the primary point of contact for users seeking technical assistance and support for IT-related issues. The IT Service Desk professional is responsible for ensuring timely and effective resolution of user inquiries while maintaining high levels of customer satisfaction.Duties and ResponsibilitiesRespond to user...

  • IT Service Desk

    7 days ago

    Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱360,000 - ₱540,000 per year

    Qualifications2-5yrs solid IT Service Desk experience in BPO or BPO settingsWith experience with active directory, ITSM tools like service now US/AU/NZ/UK based clientExcellent Communication skills.With TOR or Diploma readily available.Willing to wok onsite - BGCCan start ASAPJob Type: Full-timePay: Php30, Php45,000.00 per monthBenefits:Health...

  • IT Service Desk

    5 days ago

    Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱360,000 - ₱540,000 per year

    Qualifications2-5yrs solid IT Service Desk experience in BPO or BPO settings(Laptop/OS/Microsoft/Telco Support)With experience with active directory, ITSM tools like service now US/AU/NZ/UK based clientExcellent Communication skills.With TOR or Diploma readily available.Willing to wok onsite - BGC TaguigCan start ASAPJob Type: Full-timePay: Php30,...

  • IT Service Desk Analyst

    5 days ago

    Taguig, National Capital Region, Philippines Pan Asia Resources Full time ₱1,080,000 per year

    *IT Service Desk-Onsite, BGC Taguig (Night Shift) - 1 interview only possible HYBRID / OnsiteEssential Responsibilities and Duties-3 years' experience or more w/ Service Desk or any relevant-4 years graduate / Bacheloer's degree· Provides First and second-line investigation and diagnosis· Resolves and closes incidents/service requests as per Service desk...

  • IT Service Desk

    7 days ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱55,000 - ₱75,000 per year

    Taguig – BGC | Night Shift | 100% OnsiteIT By Design (Global MSP)Are you an IT Support or Service Desk professional looking to grow your technical career in a global environment? If you're ready to level up from traditional BPO/Help Desk roles into a more technical, skills-building MSP setting—this is your next step.AtIT By Design, you'll support...

  • Service Desk Manager

    7 days ago

    Taguig, National Capital Region, Philippines BIITECH, LLC Full time ₱1,200,000 - ₱1,680,000 per year

    Service Desk Manager (IT – Service Desk BPO)Category:Service Desk / End User ServicesWork Setup:100% Onsite – Amenable to work inTaguig and PasigWork Shift:Night ShiftSalary Range:Up to₱140,000/monthExperience Required:Minimum of5 years total experience, including at least2 years in a managerial roleJob PurposeTheService Desk Manageris responsible for...

  • Service Desk Analyst

    3 days ago

    Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱2,400,000 - ₱4,800,000 per year

    We're Hiring: Service Desk AnalystWe are seeking a dedicated and detail-oriented Service Desk Analyst to provide exceptional technical support and ensure seamless IT operations. The ideal candidate will possess strong problem-solving skills and have a passion for delivering outstanding customer service.Location: Taguig, PhilippinesWork Mode: Hybrid (3x a...

  • Service Desk Analyst

    3 days ago

    Taguig, National Capital Region, Philippines Eastvantage Full time ₱250,000 - ₱600,000 per year

    We're Hiring: Service Desk Analyst We are seeking a dedicated and detail-oriented Service Desk Analyst to provide exceptional technical support and ensure seamless IT operations. The ideal candidate will possess strong problem-solving skills and have a passion for delivering outstanding customer service. Location:Taguig, Philippines Work Mode:Hybrid (3x a...