Call Center Agent

21 hours ago

Ayala Alabang, National Capital Region, Philippines 3 PLEX INTERNATIONAL INC Full time ₱200,000 - ₱250,000 per year

About the role

Join the dynamic and growing team at 3 PLEX INTERNATIONAL INC' as a Call Center Agent based in our Alabang, Muntinlupa City office. In this full-time role, you will be responsible for providing top-notch customer service and support to our valued clients. Your excellent communication skills, problem-solving abilities, and passion for delivering exceptional service will be key to your success in this position.

What you'll be doing

  1. Handle inbound and outbound customer calls professionally and courteously
  2. Respond to customer inquiries and complaints with patience and empathy
  3. Troubleshoot and resolve customer issues efficiently and effectively
  4. Accurately maintain customer records and update relevant databases
  5. Collaborate with team members to share best practices and ensure consistent service delivery
  6. Adhere to established call center policies, procedures, and performance standards

What we're looking for

  1. At least 1 year of experience in a customer service or call center environment
  2. Excellent communication skills, both verbal and written, in English
  3. Strong problem-solving and analytical skills
  4. Ability to work in a fast-paced, high-volume environment
  5. Proficient in using computer systems and basic office software
  6. Committed to providing exceptional customer service

What we offer

At 3 PLEX INTERNATIONAL INC', we value our employees and strive to provide a supportive and rewarding work environment. As a member of our team, you will enjoy a competitive salary, opportunities for career advancement, and a range of benefits, including health insurance, paid time off, and ongoing training and development.

About us

3 PLEX INTERNATIONAL INC' is a leading provider of business process outsourcing solutions, specializing in call center services. With a strong presence in the Philippines, we are committed to delivering exceptional customer experiences and driving the success of our clients. Join our dynamic team and be a part of our continued growth and innovation.

Apply now for this exciting opportunity to kickstart your career in customer service with 3 PLEX INTERNATIONAL INC'.

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