call center

7 days ago

Cebu City, Central Visayas, Philippines ASIA REACH INTERNATIONAL MANAGEMENT & CONTRACTOR SERVICES INC Full time ₱150,000 - ₱250,000 per year

About the role

We are seeking passionate individuals to join our dynamic call centre team at ASIA REACH INTERNATIONAL MANAGEMENT & CONTRACTOR SERVICES INC' as full-time Call Centre Agents. In this role, you will be responsible for providing exceptional customer service and support to our clients through effective communication and problem-solving skills.

What you'll be doing

  • Answering incoming calls from customers and addressing their inquiries, concerns or complaints in a timely and professional manner
  • Providing accurate information and guidance to customers, drawing on your excellent product knowledge and communication skills
  • Documenting customer interactions and maintaining detailed records of all communications
  • Identifying and escalating issues that require further attention or specialised support
  • Contributing to the continuous improvement of our customer service processes and procedures

What we're looking for

  • Proven experience in a customer service or call centre environment, preferably within the Call Centre & Customer Service industry
  • Strong communication and interpersonal skills, with the ability to listen actively and respond effectively to customers
  • Excellent problem-solving and critical thinking skills to handle a variety of customer inquiries and concerns
  • Proficiency in using relevant computer applications and customer relationship management (CRM) systems
  • A commitment to delivering exceptional customer service and a genuine desire to help others

What we offer

  • Competitive salary and performance-based bonuses
  • Opportunities for career advancement and professional development
  • Comprehensive health and wellness benefits package
  • Supportive and collaborative work environment
  • Flexible work arrangements and work-life balance initiatives

About us

ASIA REACH INTERNATIONAL MANAGEMENT & CONTRACTOR SERVICES INC' is a leading provider of outsourced call centre and customer service solutions. Headquartered in Cebu City, Cebu, we have a strong presence across the Philippines and are committed to delivering exceptional service to our clients. Our core values of excellence, innovation and integrity guide everything we do, and we are proud to be an employer of choice in the industry.

Apply now and join our team of dedicated professionals

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