Call Center Agent

2 hours ago

Poblacion Metro Manila, Philippines BEAUTY FOR U INT OPC Full time ₱1,500,000 - ₱2,000,000 per year

What You'll Do:

  • Answer customer calls for product info, order help and after sales support
  • Make outbound calls to new and existing clients to promote or check in on customer satisfaction
  • Be professional and personal with every client
  • Upsell and cross sell skincare products based on client needs and wants
  • Respond and resolve issues, including angry or frustrated clients with professionalism and compassion
  • Keep accurate records of customer interactions and orders
  • Book appointments or skincare consultations for clients
  • Coordinate with store staff and ensure scheduling and follow ups are correct
  • Close sales and build clients loyalty through confident and engaging conversations

Qualifications:

  • At least a high school graduate
  • Minimum 6 months of Call Center or BPO experience
  • Excellent communication and persuasion skills
  • Ability to handle both inbound and outbound calls effectively
  • Confident handling difficult or irate calls in a calm, effective way
  • Proven ability to upsell, build rapport, and retain clients
  • Confident handling difficult or irate calls in a calm, effective way

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