Call Center Agent

2 weeks ago

Manila, National Capital Region, Philippines CPI Management Services Full time ₱200,000 - ₱250,000 per year

About the role

Join the dynamic team of CPI Management Services' as a Call Center Agent | Non Voice. This full-time position is based in Metro Manila, offering you the chance to play a crucial role in delivering exceptional customer service. As a non-voice agent, you will leverage your excellent communication skills to provide seamless support to our valued clients through various digital channels.

What you'll be doing

  • Respond to customer inquiries and requests via email, chat, and other digital platforms
  • Provide accurate and timely information to customers, ensuring a positive brand experience
  • Effectively manage customer relationships and resolve issues to the customer's satisfaction
  • Collaborate with cross-functional teams to enhance customer service processes and procedures
  • Continuously develop your skills and product knowledge to provide the best possible support
  • Maintain accurate records and documentation of customer interactions
  • Adhere to company policies, procedures, and quality standards

What we're looking for

  • High school diploma or equivalent
  • Minimum of 1 year of experience in a customer service or call center environment
  • Excellent communication and interpersonal skills, both written and verbal
  • Strong problem-solving and critical thinking abilities
  • Proficient in using computer applications and technology
  • Ability to work in a fast-paced, high-volume environment
  • Exceptional time management and multitasking skills
  • Commitment to delivering outstanding customer service

What we offer

  • Competitive salary and performance-based bonuses
  • Comprehensive medical and dental benefits
  • Opportunities for career growth and development
  • Supportive and collaborative work environment
  • Team-building activities and employee engagement initiatives

About us

CPI Management Services' is a leading provider of customer service solutions, serving a diverse range of industries. With a strong focus on innovation and customer-centricity, we are committed to empowering our employees to deliver exceptional service and drive business success. Join our team and be a part of our continued growth and success.

Apply now and start your journey with CPI Management Services'.

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